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I am now following up for the third time in six months missing flight credits on my QFF account. Two of these were with other OW airlines, one with QF marketed flight. The shortest resolution period has been six weeks, longest three months and think I got to 30 emails in one case. In all cases...

We are spending time in March in Sri Lanka and have an early morning departure on Sri Lankan Airlines (7:20 CMB/MLE). Travelling Y, but Platinum members - assume we can use the "Silk Road" Bus Check-in? Have not been through CMB in many years and simply no idea what to expect. Really appreciate...

Does anyone know how to contact Qantas Baggage Services in Terminal 1 at Melbourne Airport directly? I had a bag go missing on an Air Canada flight on 23 June between Montreal and Toronto. Lodged a claim with AC and they found the bag and forwarded it to Melbourne with Qantas handling the last...

Have recently flown with Qantas to both BKK and SFO from SYD in J and found that the level of service has varied significantly on each trip. From small things like the CSM greeting through to breakfast service/timing (why they talk of breakfast when you are arriving in early evening still...

Hi, we are traveling from Canada back to Australia via LAX later in Feb and struggling to work out whether there are testing requirements to be met in the US. We plan to meet the PCR test requirement for re-entry back into Australia (no more than 72 hours prior) but do we also need to meet the...

We are heading to the US (and hopefully Canada) leaving Feb 10 from Australia to the US and then to Canada on Feb 17. Been working out all entry and testing requirements but struggling a bit with the Canadian ones. From what we can see, we have to lodge a range of usual docs well before entry in...

I have been trying to do a points booking on Qantas for MEL-CMB direct on UL and could not work out why I could only get MEL-SIN-CMB with a joint QF/UL flights. Previously, it has been possible to make bookings on all UL flights on the Qantas website. I rang Qantas and they eventually told me...

Doing a Maldives trip and looking at best way to get there. As an option, Qantas were throwing up UL flights direct MEL/CMB a few weeks ago online but since have shifted to via SIN. Was going to ring Qantas and see if the direct options are available still but has anyone recently had any...

I have a number of seats booked on Qantas for late December/early Jan travel with a MEL/LAX/DFW/CUN return. It clearly is not going to happen but this morning I get advice of a change to one leg of the flight (AA code share DFW/LAX) which made no sense. Why are they not simply cancelling these...

We booked last year two business class flights on LATAM for departure on 20 May 20 (next week). Flights were from MEL to GYE, via SCL. We got a message a month ago saying that the legs between SCL and GYE had been cancelled and encouraged us to book alternative dates, but no mention of the legs...