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I've got a Qantas digital lounge pass expiring March 2021, and am wanting to swap for a Virgin pass for early March 2020. Can pick up physical pass in Sydney or Melbourne or transfer digital. Ta

For a second time now this has happened. I can see an award seat available on the Qantas website, but when I want to change my existing booking to that seat over the phone, they cannot ring up an available seat. This time the agent states that they have a different system to the "commercial" one...