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I've got a Qantas digital lounge pass expiring March 2021, and am wanting to swap for a Virgin pass for early March 2020. Can pick up physical pass in Sydney or Melbourne or transfer digital. Ta

And don't bother with the texting option to contact Qantas. They are staffed by the lowest employees both in skills and authority. The only thing I got successful done by the texting/chat team was to resend my ticket, which they did, 5 times in 1 night.

I had a similar situation happen to me just before Xmas. I initiated a change which resulted the entire QFF booking with China Eastern being inadvertently cancelled. QFF made me wait for them to get China Eastern to resolve the issue, but after 2 weeks it went nowhere. Eventually I managed to...

For a second time now this has happened. I can see an award seat available on the Qantas website, but when I want to change my existing booking to that seat over the phone, they cannot ring up an available seat. This time the agent states that they have a different system to the "commercial" one...