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Thanks for that link @MEL_Traveller. Seems like a pattern. I also checked their Trip Advisor reviews (after making mine). Lots of negative reviews coming through so it also looks like they're on a downhill slope.

Thanks all. @moa999 . Yes she was assigned to the seat. I also checked her boarding pass to confirm. I'll likely have to go for the chargeback, but figured I'd update on their progress so it's transparent & in the public domain. The latest response is "I can find only 1 transaction made...

Thanks @Daver6 . Because she was sitting in her assigned seat there was nothing they would do. No bid for one either as that would just be a total waste of money. Literally as soon as I posted I had a follow-up email response from them actually. I wouldn't say they're monitoring here, but...

Hi @ftm . Unfortunately that's it. To me it's a pretty simple equation. I paid for two but was only given one. Their terms and conditions never mention that the seats can be split, so it really looks like they're trying to scam me. The T&C are actually a little unclear about this whole thing too:

Hi, I had a lot of help here with my recent QFF issues, so now it's time for my Etihad disupte. On a return leg from JFK to AUH (then MEL) I made a successful bid for two neighbour free seats (hoping for sleep) and the money was immediately taken from my account. I was assigned seat 67A with...

Took 3 more phone calls and a few more people who just wanted to pass me on, but finally found someone at QFF who was willing to help and who wrote extensive case notes for the people in reservations. After that, it was surprisingly easy for them to figure out and organise the refund. No...

Thanks again for the good advice.:oops:

Thanks again for the input folks. Again, I'm a noob at this & didn't realise alternate flights were possible. I had (incorrectly) assumed that my being bumped was due to Qantas or Emirates finding a paying customer & opting for profit instead of honouring my ticket. As a consequence I had...

Yes exactly. My previous life was as a musician. When you fly you agree to the airlines' terms of carriage, which no-one reads, but they are effectively 'We can smash your instruments and you can't legally do anything about it'. They have passengers over a barrel, as the argument is that if you...

Thanks for the good vibes @juddles. Everyone here has been most helpful. I only found this site after I'd pored over as many ACCC & Consumer Affairs statements as I could & was fruitlessly trying to find precedent cases and rulings before I could figure my way forward. I really have so, so many...

Yeah. Thanks. I thought it should be straight forward too and can't believe how hard they're making it. I wasn't given any option to accept the change online. It just was. They changed another flight in the booking & they gave me an option to accept it there, but this one just happened with no...

Thanks again. Unfortunately I've already spoken to 5 people at Qantas & sent 3 emails, and no-one has had a clue how to deal with my case. They've literally all tried to palm me off to someone else, or have just ignored my emails. That's been my entire problem. As far as I can tell, there's is...

Thanks folks. I looked at Classic Rewards originally as that was how I booked, but at less than 3 months out, unsurprisingly there wasn't anything. Looks like I'll just have to shoot for the refund.

Thanks for the extra tips everyone. I've been back in to the site & can find flights that would work but the points they're charging are through the roof (>1,000,000). If I push are they likely to honour this?

Thanks @MEL_Traveller. That makes a lot of sense. Until I asked on here I didn't even know I could ask for an alternate route, so this has been really helpful.

Oh sorry. The final leg is DXB-STN(J). Looks like the plane is a Boeing 777-200LR for both legs on the away journey.

Yeah, that's the flight route. If F = First, J = Business and Y = Economy, my booking was ADL-DXB(F)-LHR(J) then BCN-DXB(J)-BNE(Y)-ADL(J). I paid 295,000 points and $1123.78 in carrier fees. No stops in Dubai. Really appreciating your help too. Thanks.

ADL-DXB was sold to me as First. Does this mean that it didn't really exist when it was sold to me? I'm not sure what those numbers mean. Sorry, I'm also a bit Aspy so am still struggling with the idea that there's a system that allows sale of things that don't exist, and then doesn't...

Thanks @Flying mermaid & @dajpop. It's good to have an estimate of points so I know where I stand a bit better. As I said, this is my first ever use of points so I'm a bit unsure of myself & how this all works. As long as I get treated with respect by QFF I'll be happy, but that hasn't been my...

Thanks for the responses. I'd be happy flying out of another city for sure. I've only been downgraded on one leg, as the rest was all business bar one economy leg. I'm nervous that given I have one economy leg, they'll just downgrade every remaining leg one at a time 'as flights become...