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They're open weekdays only. So today and monday are the last days. I suspect anyone leaving it to monday may potentially miss it. In our haste we chose our goto flight as the red eye to melb from perth. Kind of regretting now as it gets in after 5am. Likely too early to check in for any...

All good. Given i started over an hr before you i thinj you might be in for a good 2 or 3 more hrs. Let us know once thru?

Just got off phone. managed to book our flights! 2.5 hrs from calling. Lady said everyones calling. 176 people in queue at the time. Unless you have hours to hold i wouldn't bother calling now.

Hmm just checking in with this thread too. Looks like a long hold is normal? Has everyonr left it to last minute? We had no issues last time calling before work so we could book spouse and mine via two seperate cards. But we've been on hold from 7am wast until noW It's nearly 9am and im still...

I've tried using 28 degrees alongside the ANZ card and I've found the 28 degrees was getting better FX rates. I am not sure but my feeling was the 28 degrees FX rate's % difference to ANZ was greater than the value of redeeming ANZ's points for non-flight benefits (gift cards etc). So with no...

Just got the AFFF email about this change of losing the flights. I managed to ring up and rather than $130 they're saying the $170 fee for the flights if i forfeit could be refunded? So not sure the discrepancy. Unlike the AFFF email mail out that quoted someone getting their entire annua lfee...

Nice stash! on another note we had our bottom shelf in the pantry full of gin, wine and spirit bottles... the front panel started falling off today.. presumably it is only for looks as it sits on the front of the shelf, but the weight i believe of the shelf may have pulled and dislodged it? Nots...

The mrs claimed she received no emails when she ordered her items. She has her food processor, nespresso machine and a gift card in the one order. I got order confirmations from velocity everytime i placed an order for gift cards or my wine store. But i didn't redeem for any electronic/homeware...

Just spoke to the mrs - didn't get any emails when she placed her orders. Is this normal? I got emails as soon as i put gift card orders through, even the wine store. Do the non gift cards not come with an automated email or confirmation details even ? Or did she just not get them?

Does the email tell you which supplier is fulfilling it? As others were referring to popink before so there must be some way of seeing the fulfillment supplier? Speak of the devil -the breville kitchen wizz 8 plus came today. That means they must be fulfilling all electronics still from mid...

As i wrote we did ours around 16th april and got ours on mothers day... so clearly unless wine store is filling certain orders faster, the post office must be sorting through and leaving some mail at the edges of room out form processing? I've had letters that were stamped recently arrive...

Well i got our velocity wine order which was mid April circa 15/16th April arrive yesterday. Interesting that the tracker is useless until the day it onboarded in our local city (mothers day), and that morning it was at my parents. Didn't even expect a delivery on a Sunday. have'nt got a single...

yeap. give it a shot lodging it for your retrospetive issues you were referring to. My case closed and i resubmitted and got the second more useful agent. if i had accepted it as shut then we would've missed the opportunity. best of luck!

wowsor! what year? I always thought grange was close to $500 a bottle, so i presume this is an older vintage. enjoy!

When did you do the cancellations? my agent had found the 'policy' released just on that day that somehow covered me for my refunds despite having commenced the OWA flight itinerary. if you ge tthe right agent like mine hopefully they can find it too. And depending when you did the canellation...

If you just goto the main qantas page, in the magnifying glass search customer care, and it is the first or second option where it mentions feedback form. You can eitherthen lodge per QFF number or your itinerary #, then you need to select the relevant area it relates to, compliment/query/etc...

Wow what a stash. how many points did a grange cost or the whisky? Definitely nothing that great when I went through the wine store....

Thanks Franky. After all the frustrations and mess arounds it was clear we couldn't take it lie down. That and it cost us $3k just to get back home, so recouping this would be key to covering some of it. Thankfully we found Amy to be diligent and good at her work, like all customer interactions...

Just an update to this thread for any watchful eyes in the future. So after waiting our 14 business days supposed refunds from march, i rang on 22/04 the telephone centre and found out that no refund was coming my way as the previous call centre staff did not tell me i had to lodge a form with...

If that were the case (0.5cent value) yu might as well cash out on gift cards then wouldn't you? The devaluation means you'd get as much value out of buying gift cards and wine that you can cash out all your points and simply just buy your own business class out of cash, and not worry about...