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I chose the word “broadest” in an attempt to expand the argument beyond merely considering the airline industry. In any service industry it is often simply not practical to resolve a complaint after such an extensive lapse in time, particularly if it comes down to the customers word against an...

Thanks Jobu – Terrific - Happy to stand at the front of the queue of the cynics I have re-read your letter of complaint, and your subsequent posts to this forum. I am still mightily confused on a number of points. I am still struggling to understand what possible reason staff at SGN had to...

SYD to BKK flying BA is available at 47,000 points versus 60,000 points if redemmed via QFF. Could be worthwhile

I got detained by US immigration flying into Charlotte on US Airways in December. My passport was confiscated and I was sent to wait in the bad boy’s room. After about 90 minutes I was summoned by an Immigration Officer. ‘You’re fine sir, you’re OK to go’. He had no interest in searching by bag...

Absolutely I’m not advocating any particular Star Alliance Frequent Flyer program over another. As always “it depends”. If this passengers flights on Singapore Airlines are eligible for Star Alliance FF miles it makes sense that they are logged ‘somewhere’ in the Star Alliance system –...

Asian budget airline sees delays By Jonathan Kent BBC News, Kuala Lumpur Air Asia wants to offer long-haul tickets from around £40 Travellers keen to use a new long-haul budget carrier linking Europe to Asia will have to wait - following problems at Airbus. The firm announced that...

Hi Peter, and welcome to AFF. Yes, it is definitely worth your while investigating the various Star Alliance Frequent Flyer programs. Your upcoming trip in March is a total of 12,657 miles. Your trip to New Zealand (Auckland?) would have been 3,276 miles if credited to a Star Alliance FF...

The shuttle operates between 5.00 am and 2.30 am. There are moving walkways provided. Personally I think I will do the walk anyway. After 8 hours sitting in an aircraft seat (and before boarding another flight for more of the same) I am ready for the exercise. The map seems to indicate it is a...

I believe you can purchase membership of United Airlines Red Carpet club at US $500 member, US $850 member + spouse. This gives you reciprocal rights in Star Alliance lounges. Features and privileges Now you can travel in a world where comfort is a priority. Welcome to United Red Carpet...

CitiBank outsource their insurance to Zurich. Ive limited experience and don't pay much attention to the Insurance associated with the card. I've made one claim previously against a card (Westpac Gold) - also outsourced to Zurich. I'm guessing its a fairly closed field. Zurich provide...

CitiBusiness Gold is identical to CB Gold : Loss/Damage of baggage,clothing,personal valuables,electrical equip - $3,000+ per item Loss/Damage of cameras & assoc equip - $3,000+ per item Loss/Damage of laptops or business effects - $3,000+ in total Loss of travel docs, travellers...

If you search this forum you will find several threads discussing the 'best' Star Alliance FF program. Depends a lot on your future travel plans, class of booking etc. Krisflyer can be a bit stingy in awarding points .... against that it is a great program for redeeming points (I have spent...

Not sure where you are flying from ? TG have discount fares of about $672 in March (around $1000 all up) ex. Sydney. 'W' class - earn miles at 50%. Note - TG will also fly you to coughet for the same fare - and allow you a stopover in Bangkok - gives you a chance to see a bit more of the...

Having a priority tag on your bag simply means that when the aircraft hold is unloaded, if the baggage handler has a choice between 2 bags (equally accessible), the baggage handler should grab the tagged bag as a priority over an untagged bag. ..... Thats it. If your bag is buried in a pile...

My Qantas account has little activity (now mostly fly Star Alliance, never seem able to redeem flights with the points sitting inactive in the account). I use ETrade for share trading- I don't trade that often but am pretty much guaranteed to record some activity in my Qantas FF account every...

..... But at the same time, there are more opportunities to earn frequent flyer points. AMEX now offer cards that accrue points at a ratio of 1.25 or 1.50, on top of introductory bonuses. Additionally there are numerous mortgages, margin loans and other financial products offering points. I...

Fair dinkum! Aussie lingo sparks security scare Jano Gibson August 10, 2007 - 3:10PM Strewth. Crikey. Bloody hell. An Australian woman has reportedly sparked a security scare aboard a US flight after her use of a common Australian phrase was apparently misinterpreted as an act of aggression...

SQ are posting following on their website: Notice for passengers booking on SQ285/SQ286: We are operating these 2 flights with a leased Boeing 747-400 aircraft and would like to inform you ahead of time, that there will be some cabin differences. However, we are pleased to inform you that...

Puts me in mind of the banks. All banking products have 'terms and conditions', and for a long time the banks hid behind this and charged like wounded bulls. In the past few years the banks have learned to adopt a more sympathetic response (although they still have a way to go). Staff have a...

I guess thats pretty much at the heart of the argument. I have only been late for Check In once - Singapore Airlines. I had allowed an additional 45 minutes for the journey in the early morning - a cancelled ferry and late running train meant that I arrived at SYD 40 minutes before departure...