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That happened to me exactly the very 1st time i tried to use the phone , it disappeared and took me over 5 min to get it back. Paper so much easier and you have physical evidence for disputes

Of course it does and has but then it could not aggravate you by making you chase the points. The company would have to upgrade it's systems to handle all these issues and that takes money away from the bosses. Much better to make you chase.

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Bulls1st. The companies require more bang for their buck and so use mostly untrained or poorly trained people in relatively poor countries. Those that understand and value customer service are bringing back the call centre to Australia. The next % are training up the staff to a better level...

Used the Qantas card all through Europe last 2 times there not an issue or problem, total of 12 weeks last 2 years.