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Trying to get a booking done on virgin australia site - would like to use benefits to upgrade, but can't check anything as I keep getting routed to some beta site. When I login via velocity it throws an error on search. Would prefer to research first rather than call. Anyone have a link to...

Hi, I have to book flights via our business travel agent. I requested for the flights to be booked on an upgradeable fare - but the bid upgrade says it's not possible on this fare. Has the travel agent made a mistake?

Booked business tickets both ways, and both times credited the incorrect amount of 60 SC, instead of 80. Call centre tried to convince me that 60 was standard, even while reading the t&c's aloud, for bookings before Aug-18. These tickets were this year. Suggest checking your own flights to NZ...