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They cancel your flight They must refund in cash if u paid in cash. Same as any product or service purchased and not delivered

They cancelled My flights march 2020 then kept dodging and weaving when I asked for cash refund as legally required. Then stuck with useless ffc crooks

Anyone had luck getting an extension? Live in WA here, can't even go interstate now? Also do they have any sort of parental pause?

Surely everyone should get a free 2 years? Sell a product, that cant be used for 2 years (at the discretion of the seller) and off no refund??? Consumer protection? If thats ok i have a nice house available for rent, you dont actually get to live in the house but ill collect the rent :)

and what do they do if they catch people? Are we talking like they make you pay for the ticket or try to get you charged by the police?

How do they check a toddlers DOB? I wonder what the possible penalty is for putting a different DOB? Surely this must happen a lot for kids that just turned 2?

they do ask for DOB on the booking although true they may have no way to check that. Dont u get kids on a flight with a medicare card? ;)

Hello, Got some mates from regional WA who were on holidays over east and got stuck due to Covid for the last 3 months :( During this time they had a toddler turn 2. Flight prices are now double the price of the tickets they had to return previously (adding in the extra ticket for a 2YO...

seems [email protected] isnt even a valid address?

Hence my desire to have as much of my money in my bank in case i have financial issues as well. I doubt the bank will let me pay my mortgage with virgin credit.

Maybe must fly works for the airlines PR dept? The airline could choose to run the flights i booked, they arent as the flights probably have 3 people on them ie commercial decision to consolidate flights. If the govt ordered all flights grounded maybe they could justify a credit only but if...

They have rerouted my ticket with an extra hop and overnight stop. It is an elevate fair, not the cheapest

Got a flight in a couple of days, virgin has cancelled our flights and rerouted us with an extra hop. As the flights have changed we would like to cancel this for $$ rather than credit (hey virgin may go broke i hope not but possible). My understanding is if they change a flight you have the...

So looking at using a credit card pass to get into the qantas domestic lounge, myself and a baby (1). Does qantas let you in with a baby as i saw somewhere you cant bring children on these passes?? Expecting a 1 year old to pay entry (or use a pass) seems rather harsh when its no like they...

Was looking at the Velocity parental pause which looks great as we wont be able to do as much OS or Work travel for a bit. From what i can see both you and your partner can take a pause of six months (within 2 yrs of having a kid) and then have you status level maintained for 12 mths after...

Apparently their website and announcement are wrong, you are only meant to get point/status for OZ, NZ China, Taiwan. If this is true pretty big mistake. I hope they remember to fuel up their plane and go to the right destination next time i fly with them.

Their reasoning is "eligible flights are those between or within Mainland China, Hong Kong, Australia and New Zealand only.'' I suspect as suggested above they are mixing up the airlines, perhaps all Asian airlines look the same to velocity.

BKK to HK - HK to Japan. Ticket codes are the type that earn points (although if they where not i would be pissed at Virgin as this is only hidden in the fineprint on webpages, no indication some ticket classes dont earn points/status in the big media announcement). Got this from them the...

Yeah i was surprised when i was in hobart last year, especially with the coming in 2014 promise.

Anyone had any trouble travelling on hong kong airways as a velocity member? Still cant get into the lounge 6 months after they said access is coming in ‘weeks’. Also had issues with them trying to say flights aren’t eligible for point/SC despite their website and announcement clearly saying...