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Don't worry, the employee responsible has been reprimanded. Although I'm not sure if they listened, machine learning models are so hard to reason with.

Yes and no. Yes, different kinds of testing happen, it isn't quite a human deciding who and what though.

Staff are at the very bottom of the rung for leisure travel, even on duty travel their on-load priority will be below commercial customers unless they are "must fly" - i.e. the cough is hitting the fan somewhere and they were needed 6 hours ago... or you are Mr Joyce and other board members. A...

The Points Expiry emails you'll still receive, they are treated more as service comms rather than marketing. In regards to the time of day and frequency, leave them - the new... "decision maker" behind the targeting will soon learn your optimal tolerance levels and when you will receive them.

You would be very surprised about what is currently happening in Qantas in the personalisation space than... especially in the QFF Airline verticals.

After barely swiping my card for 3 months, I am back down to being offered $50 spend/4 weeks for 10k points. They may take a while, but they do eventually know the way back into my heart.

For the 6 other people who fly in and out of Wellington on Virgin, I asked last Sunday at check in and was told that the new lounge is not expected to be completed until mid-year at the earliest now. Now hit with the double whammy that 2 of the 4 voucher options in Bean Hive and Red Rocks they...

The website won't even let me do that : Claim Unsuccessful We were unable to submit your claim. Please check that your flight number, departure date, origin and destination are all correct and that you meet all eligibility criteria before trying again --- And they wonder why I turned down...

Silly question, but do you have to book direct with Virgin or can they booked through a third party agent or website?

Fiancee and I flew Sydney-Christchurch return on the 1st - 6th November and have yet to have any of the flights credited. Kind of concerned as we have flights two days before the review date that will push us over the Gold status retain figure - I assume (hope) even if these take the full two...

Wellington Airport is sinking a lot of money into refurbishing and expanding the whole complex and are trying to still build a case for the runway extension, so they might have sweetened the pot. That and it was likely a matter of necessity - Wellington only has Qantas and Air NZ lounges, no...

The specific item ones were definitely improved from the last go round for me. Sadly, their dollar targets are in the cray cray range for me - $120 a shop? No thanks - there is only two of us, and we get our meat and vegies elsewhere. Come back to me when it's below 60 again.

All Blacks have earned that confidence... Air New Zealand, not so much. Hopefully they've thought this through better than they did the Fly Buys split.

Having dealt with Air New Zealand while working with another one of their former "partners" this does not surprise me. They do not play nice with the other children and have serious delusions of grandeur about their own pulling power and ability to do it all themselves.

Makes sense. There does appear to be some availability (as said by others recently) for a couple of days out, so I guess our new plan of attack will be to purchase the freedom fare, which enables changes and cancellations, and either hopefully have rewards seat pop on the flight we booked or if...

I have just hit Gold and have just started planning my honeymoon to the States for March next year. We have a healthy stash of points, but obviously reward availability is quite low. Our back up plan was to purchase a freedom fare and use Upgrademe points to get business seats, but having...

I transferred this morning from my ANZ Black, took three clicks of the mouse and all my boxes were autofilled, just had to change the amount of points I had to transfer on the ANZ Rewards site.

That's my guess as well, was 50% last November from what i've read, so hopefully the same again (Have my 70k sign up bonus ready and waiting)

Got the spend $30 for 500 points at Liqourland (coinciding them getting Parrotdog Bitterbitch back in stock, so thank you very much) and spend $60 a week for 4 weeks to get 10k points (up from $50 last time, but still very much within our normal shopping budget so will take that). Have also...

Recieved a text end of last week from ANZ - add a supplementary cardholder to my ANZ Rewards Black and get 12,000 ANZ Rewards Points (Good for 6,000 Velocity points)