Search results

The Push Back from Ponant as received by me also is NOT valid in Australia or any Travel purchased in Australia as the ACCC Consumer regs apply. Ponant cancelled all cruise prior to Government intervention and Force Majeure dos not legally comply to the Covid scenario!

The Serenity Clause is only applicable to NEW Bookings and not retrospective. The General T & C's on their Ponant Web Site are what is applicable and IF you purchased the cruise in Australia ( not where it was sailing from etc.) Ponant's Terms & Conditions are very clear on a Refund...

The "FORCE MAJEURE" clause is NOT a "Get Out of Gaol" card in this case ...The US Department of Transportation has taken a far less liberal view in a seemingly identical situation. In an enforcement noticepublished April 3, the US Department of Transportation left little wriggle room for...

Hi Mel YES I live in Australia and the Cruise was scheduled to Depart and Finish in Australia., so Australian Consumer Law applies!

Hi Dilligas, I feel you may be victim of the French Law amendments IF your cruise started or finished in EU. But depending on what country you purchased it may help as that countries local consumer law would apply to Ponant honouring their T & C's that were current at the time of purchase and...

Hi We have just received our PONANT FULL Prepaid Cruise ($65K) via Amex after many months of negotiations with us quoting the ACCC and French Law to Ponant. We are Fully entitled to a FULL Refund payable within 30 days of cancellation under their Terms & Condition Clause 11.9 (available on the...