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Just arrived at sydney with my wife to find one of us...me.....has been downgraded as a "tech" has been allocated my business (reward) seat. I note there are dozens of empty economy seats still available. Don't worry about the customer whatever you do Alan Joyce

I have received the offer from AM saying I can register for the offer from finance partners (credit cards) and transfer 30,000 AMs before June 30 to turn my pre Jan 2020 points into post Jan 2022 points giving me an extra 18 months. The offer is ambiguous to say the least and I am not sure if I...

I remember in years gone by there were few options for domestic lounge access at LAX. We are going through in September business/first with a 3-4 hour wait for a domestic flight. Our choice of airline may be determined by lounge access. Any suggestions welcomed.

Interesting article, but you missed THE most important thing...... IMO they treat their members/customers with the respect they deserve. Just try booking a reward flight with QF or VA and getting them to hold the seat til you get your points across. When SQ or KF say they will call you...

Hi, Have just booked 2 J tix for late March via BestJet (who want $20 for seat allocation) but can only seem to be offered seats in the old configuration of 2 + 2 not the 1 -2-1 that is shown on Seat Guru (SeatGuru Seat Map Virgin Australia Airbus A330-200 (332)) or indeed the VA site itself. I...

We left on Nov 7 and weren't told until the plane was locked that "There was limited catering as VA was concerned about the health and well being of its passengers" After arrival we discovered that Listeria had been found at one (of the 2) caterers at LAX and Amercan Airlines had chosen to...

With the new CC changes I was wondering if conversion rates are the same across the board. For example the Amex Explorer converts to 8 Airline FF programs..........but at the same rate as say Westpac Altitude? It certainly makes a difference when trying to make an accurate comparison of old and new.

Just spent the afternoon trying to get Business seats to LA and when I finally managed to lock them down the website says "Fares not available" .try another search. An annoying call to VA and the call center person informed me that the flights are awaiting "government approval" ..............SO...

We recently booked to go to Rome business class (one way) on Cathay and the original price was 85K points per person. On screen 2 it jumped to 110K.A total of 220K plus taxes etc. Their reasoning is that the flight was not direct and we had to to for "miles flown". Funny we are coming back on...