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    Qantas Frequent Flyer changes coming in early 2024

    Business class dreaming: All I want is a decent sized tasty 3 course meal served within an hour of departure. Smiling, not surly, staff optional extra!
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    Qantas and Bali/Denpasar

    We spend 5 days in Ubud and 6 days in Nusa Dua in late August 2023 With Ubud, you would end up staying in a resort and not really going out too much as the crowds were crazy. You would need to make sure you liked the food at the resort. It was a 3.5 hour drive from the airport at 2.00pm. We...
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    CEO retiring, what changes at Qantas would you like to see

    A simple request. Edible food that does not look like it has been both vomited and coughped out of a rabid monkey with some undetermined pox. And portions not aimed at people the size of leprechauns.
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    Need advice: QF downgraded my class of travel on an award booking by mistake but won't correct it

    I am pretty sure once you contact that email you will be ok. A timely reminder for everyone else -under no circumstances should anyone try to achieve anything with an award booking over the phone. You are really rolling the dice and the odds ARE NOT IN YOUR FAVOUR. Please use the email above. I...
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    Qantas Promises to Fix Ongoing Reward Flight Ticketing Failures

    I had similar a JAL F class flight from LHR to Haneda had taxes taken out of my credit card but had not been ticketed after 4 days. I obviously didnt want to lose it so emailed the team (no call to the call centre) and it was done within an hour. HINT: for any partnre award flights - deal with...
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    Advice please - involuntary downgrade on QFF award booking on Royal Jordanian

    Do not call the call centre. You risk playing call centre lottery, the odds of which are not in your favour. I think they would likely stuff up such a multi-leg booking. I would email the [email protected] team. I have had much better success escalating directly to them...
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    STN and QF's woeful booking engine

    Can confirm I booked Dubai -STN as part of a mel-sia-dubai-london trip for may next year EK F all the way. Had to do the Dubai- STN as a seperate booking as the system kept on erroring out with the dreaded call 131313 - which I was not going to do as I value my sanity too.
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    Qantas website not working to find points flights

    Oh that explains. I found a F Reward on EK MEL-SIN-DXB-LHR .kept getinng an error message, call the contact centre. They were unhelpful insisting it was unavailable on there systems. this went on for days. I tried to raise an issue with the website but they were just brushing me off in email...
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    Qantas cancels flight, refuses paid upgrade, refuses points refund

    This highlights just how bad their customer service is - the fact that they dug their heals in on what as such a clear issue to solve indicates just how endemic bad customer service is across Qantas . Its a mess. A complete disaster.
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    Jetstar removes the 787 from the Melbourne to Bali

    What a shame, JQ J is always my first choice for value for money going from MEL-DPS. I wonder if another LCC will step in to fill the void. Not paying the $$$$$ Qantas always wants for this route in J.
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    Through check of luggage - QF award ticket on EK and BA

    Thanks everyone - agree expert help would be good! I may end up emailing Qantas directly. QF website itself is a bit cryptic - depending on what they mean by 'Qantas/Emirates'. if the customers flights are all held in the same booking and are ticketed on Qantas or Qantas/Emirates and/or a...
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    Through check of luggage - QF award ticket on EK and BA

    I've secured MEL-SIN-DXB-LHR F Reward seat for June next year. First 2 legs on EK, with a 9 hour stop over in Dubai before heading to London with BA. It's a Qantas issued ticket with one PNR. I've tried to look on the net/websites - I can't tell if my luggage would be checked all the way through...
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    Article: Qantas Wants More Redemption Options for Frequent Flyers

    QF appears to be desperate to get FF to use their points for anything other than what people want to use their points for - largely Reward Flight Redemptions in J/F. They make getting such reward flights so difficult people give up - so they will get some people taking them up on these more...
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    Qantas boosts international capacity, wet lease Finnair aircraft

    In January this year I flew J QF Mel-Per , QR Per-DOH, AY DOH-HEL. I loved the new AY product, as well as the meals. The cabin staff were fun and attentive. Both the QR and AY flights were so good they reminded my of how much QF's standards have dropped under AJ.
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    My thoughts on MEL-PER A330 flight

    I flew QF783 MEL-Perth in J on A330 last Thursday. Gold. The only positive thing that I have to say that it was nearly on time so I could make my connecting QR flight. The crew were disinterested at best . This was especially jarring when compared to the rose petal at feet treatment given on QR...
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    Flight cancellation help requested: Qantas Classic Reward seat via Qatar Airways

    I am not sure if it helps or when you are looking at going but J flights to Europe next year appear to have come down to sub 10k return - much better than the 18k they were up to last week. I am in the same boat - I have a booking but not ticketed rewards with JAL and AY to Helsinki in January...
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    Confirming Ticket Issue

    i put my middle inital in the field for first name so it was Andrew R then my surname in that field - yes i deleted and opened up a new account.
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    Confirming Ticket Issue

    just check you have registered on check my trip with exactly your name as per QFF systems. I had to re-register with check my trip with my given name and initial of middle name and then surname which is how QF have it. Doing that, flights which were showing no e-ticket on Check nt trip - they...
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    Jetstar is swapping Dreamliner for Airbus with no J Class on MEL-DPS

    you need to be careful - there is another thread here where swapping from 35 to 1035 is the first in the step to moving the flight to an Airbus. I would call to confirm what is happening.
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    Farewell QFF

    I imagine a lot of people are in the same boat - contemplating de-coupling from QF all together. The new Star Alliance credit card with HSBC is going to be a game changer. QF have been treating their customers with contempt since boarders re-opened. I have been trying for 6 months to get a...
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