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Does VA still have a (separate?) Gold/Platinum service desk ? In the past it'd prompt you to put your FF number in and then redirect you.. but at the moment that doesn't seem to exist.. The premier service desk was always easier to deal with. Both were fine but clearly more training and more...

I've noted a bunch of posts which indicate a lot of people have travel credit with VA. What are people actually doing at this point ? 1) Waiting to see what happens ? 2) Booking things using the credit ? To then cancel and recredit in the future? 3) Selling it on a secondary market (here...

As it just rolled across the news this morning that Qantas has now joined VA in cancelling all international flights by the end of the month. It said it would stand down 2/3rds of its staff across Qantas and Jetstar (30,000 staff?) through leave, LWOP, early access to long service leave, sick...

G'day, My mum is travelling MEL-AKL-PPT in the next week or so and is booked on AirNZ. It's almost certainly a one off trip that's linked to a cruise and as such there's little or no benefit in enrolling her in Airpoints as it seems to be poor value or would almost certainly never have the...

I'm going to be in Tokyo in the week of 21st october. I've already booked a one way to get there. I'm now trying to figure out options back. I can book on QF26 (HND -> SYD) for about $1K in economy. Sadly I have no status with QAN at all so.. blah :) I can use points (and only points) to...

G'day, My Mum's booked a trip in late July/August and I'm trying to figure out what if any FF she should try to credit against. Her outbound leg is flying Air Canada between MEL and YVR and onto YYZ. Wish I'd known in advance as I might have booked her on VA metal for part of it (as that...