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Thanks everyone for your replies, there is some helpful advice on here. We have just returned from 6 weeks in Europe and my friend is now following up with Qantas and Qatar on the downgraded seat. To answer a few chat questions... she was downgraded to economy for the long-haul leg (Perth to...

Thanks Anna. Pretty bad customer service all round. My friend was pretty devastated and not prepared for 12 hours in economy.

My friend booked a Qatar business seat from Perth to Rome 11 months in advance using Qantas FF points. When she got to the airport to check in last Saturday they told her she was demoted to economy because the flight was full and she was the lowest paying customer. Is this common with Qantas...