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Thanks vetrade. The case is from Samsonite and was purchased in December 2014, a good case but these things happen. I am making a claim with my CC company as the travel insurance should cover some if not more than QF will. Funny that I have to violate my QF claim to work with my CC as they too...

The price was "fair" based on depreciation value, i don't like it but I do understand the calculation. QF, like many other large corporations, are using to anticonsumer tactics that are not necessary or required. There is no reasonable reason to require customers to sign an NDA to be...

Yea, i know. I'm just tired of these BS business practices. They only do this because they can and its cost prohibitive to fight it.

Hello All, I recently flew QF DFW-SYD via an AA Award Ticket and one of my bags was damaged. I submitted a claim at SYD and was put in contact with QF Customer Support, they offered a replacement bag or $ compensation for the bag that is not repairable. So far so good in terms of customer...

Hello all! My wife and I will be moving to Sydney in a couple weeks and excited to be moving to Oz! I have been playing the points & miles game here in the US and am hoping to maximize all I can while living in Australia. I found this site via flyertalk.com and cant wait to dig deeper into the...