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    Passenger Forcibly Removed From Overbooked UA Flight

    Having read the various posts about everything from the legal situation, to a corporations repututation and its share price, ceos that do not care, to customers being at fault for buying in good faith a ticket to transport them from one place to another. Here is my take, human beings should not...
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    Air New Zealand [Diverted to MEL, Self paid to SYD - reimbursement?]

    Many thanks to everyone for your constructive advice on my matter I sincerely appreciate your feedback Best wishes for the festive seaon
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    Air New Zealand [Diverted to MEL, Self paid to SYD - reimbursement?]

    Ok will do
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    Air New Zealand [Diverted to MEL, Self paid to SYD - reimbursement?]

    Re: Air New Zealand Love your point of view and assumptions in your response Take your point and note we should all bow down to the airline More power to AirNZ
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    Air New Zealand [Diverted to MEL, Self paid to SYD - reimbursement?]

    Re: Air New Zealand many thanks for your comments. this was trip i paid for personally to see someone who was ill in NZ the points you are raise are important ones and I will clarify them in my next discussion with AirNZ
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    Air New Zealand [Diverted to MEL, Self paid to SYD - reimbursement?]

    Re: Air New Zealand Sincerely, many thanks for your very wise advice
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    Air New Zealand [Diverted to MEL, Self paid to SYD - reimbursement?]

    Re: Air New Zealand Thanks did try to walk around and get to desk but with wall to wall people and no lines or organisation well other than trying to push people out of way which I donot do...tell me the options I did wait to speak to a person waiting over 45 minutes with no one even coming...
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    Air New Zealand [Diverted to MEL, Self paid to SYD - reimbursement?]

    Re: Air New Zealand thanks for your advice I did try the NZ contact phone line but it was constantly engaged Virgin on my behalf also tried but were unable too get through
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    Air New Zealand [Diverted to MEL, Self paid to SYD - reimbursement?]

    Re: Air New Zealand definitely no communication there may have been staff behind the desk but where i was located you could not see anyone or anything other than passengers
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    Air New Zealand [Diverted to MEL, Self paid to SYD - reimbursement?]

    Re: Air New Zealand you have hit on an issue - there was no line, there was a melee and chaos not a question of waiting it was a question of cutomer service, no communication, no organisation
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    Air New Zealand [Diverted to MEL, Self paid to SYD - reimbursement?]

    Re: Air New Zealand Thanks but I did follow the instructions exactly. But when you are faced with no communication, no staff, no organisation what should you do? Perhaps I should have done nothing and kept my fingers and toes crossed that somewhere in the near future Air New Zealand would do...
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    Air New Zealand [Diverted to MEL, Self paid to SYD - reimbursement?]

    Re: Air New Zealand No worried, as absolutely no communication, chaos, no visibility of anyone taking charge and curfew in Sydney, tell me what you would do
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    Air New Zealand [Diverted to MEL, Self paid to SYD - reimbursement?]

    Just recently (7 December 2014) I have had problems with Air New Zealand I was a business class passenger on a flight from Auckland to Sydney that was diverted to Melbourne landing around 6.30pm Following the instructions given by Air NZ staff and I cleared immigration and customs and went to...
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    Air New Zealand Delays/Cancellations

    Re: General Air New Zealand Delays/Cancellations/etc. Discussion I was on NZ105 on 7 December 2014 and was flying business class. What has happened at Air New Zealand? The test of high quality customer service is about finding solutions and recovering from less than optimal situations. I...
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