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Exactly my thoughts!! Qantas has security in place when logging onto QFF Account - why can't they do the same on their Shopping Site? Maybe after all these fraudulent actions, they will do something.

What or who is APS?

Thanks ChrisMars - great article. Yes I went through all that this morning - just need to get a Stat Dec signed and return to Qantas. I took a screen shot of the Shopping site and it is not my email. I felt helpless watching the order Status "In process" and then change to "Shipped" - This is...

The Fraud was on Qantas Shopping Rewards - I think if you are making a purchase, you should be able to get an alert or verification code or something - to confirm that it is you who is doing the purchase. How much more protection do we need? It is getting ridiculous with all this Cyber Crime -...

Thanks. Did all that this morning with the QFF agent. They need to introduce the code verification when there is activity on an account - this way, you would be alerted and possibly have a function where you opt to decline the process - in cases of Fraud.

Hi all, My QFF Account was scammed last night (Sunday night) - 190,000 points were taken to purchase 10 Digital Gift Cards. I received a text from Qantas Shopping Rewards Store - contact 1300 662 859 and 3 Reference numbers (245777, 245778 and 245779). I had no idea what this was and after...

Thank you all. I don’t trust anyone anymore. Qantas tracks what you are looking for and probably can manipulate the system to only show certain fares to you the user. And as for Amex. I think you may be right. I have heard where people have found a cheaper fair and upon trying to pay, found the...

Why is it that Amex - Trave Online booking has a cheaper airfare than the Qantas site? I need to book one airfare on Amex to use my membership fee of $450 and one airfare on Qantas, so I can use my points BUT I cannot find the cheaper airfare appearing on Amex site on the Qantas site. Anyone?

I have been looking for return Melb to Amsterdam - leave 16 Dec return 8 Jan - nothing on award flights and the price for economy saver just keeps going up!

hi, they did for 5 mins and then it was not working again. They advised I call reservations next time, so they can link it for me. However, I found it works on daughters apple laptop- maybe it is my Surface Pro that it does not like?

Thank you so much. I will let you know how I go.

Thank you. I will call Qantas when I am back in Melbourne. I will try the Call Centre again and ask to have call escalated, if not, is there an Ombudsman for Airlines? Sometimes these you just cannot go any further with these Call Centres.

Yes - this is the page that I cannot access. This is what it looks like.

I am not able to link in the "Manage your Complimentary Pass" - it does not allow me to get that far. I just get the message "Something went wrong. Please try again later". This has been happening for the last 4 months or so.

Hey all, I get 2 Complimentary Lounge Tickets with Amex for Qantas per annum. But I cannot access them via the QFF Manage Complimentary Lounge Tickets - the message I get continuously is "Something went wrong. Please try again later". Last time this happened, I went to the Sydney lounge and...

I just called ANZ and the operator could not see that I was eligible for the 50,000 points - he needs to have the Loyalty team investigate and call me back next week. I applied for the offer via the Qantas site and it was extended to 31 Oct 2014 - as long as you applied and were approved - you...

Hi all, I have a question regarding the ANZ 50,000 points offer. My welcome letter does not mention anything about the 50,000 points but I remember applying via the Qantas site. Does anyone have a copy of the offer? I have spent about $2,000 in 2 months - do I now qualify for the 50,000 points?