Search results

... I am going to request Admin close this thread until I have some more updates. I will be happy to answer any queries via PM in the meantime.

I would just like to thank everyone on this thread who have been supportive and provided great feedback and points of view. It is much appreciated. Emily P

Hi, I believe I explained in a much earlier post that the specialist appointment was not booked in advance. It was booked while my parents were in the States as my father suffered some health setbacks while there. But could you clarify how this situation could have been avoided by my parents...

Very true. I would have thought Qantas made enough money legitimately, instead of needing to take if off pax unethically.

Or an esky, depending on the value of FF points in the future :mrgreen:

Yeah, no way they will use the points. Probably will just buy a fridge or something from the FF store.

Yep, it seems their response could be paraphrased as 'too bad, so sad'. We are talking about a fare refund of just under $3000, instead of the $1250 offered. So really Qantas are happy to shaft loyal customers for the princely sum of approx. $1500. Strange seeing as I saw Mr Joyce on TV the...

Hi All, Please find below Qantas' response to my parent's complaint (names and booking numbers removed): Dear Mr and Mrs xx_ Thank you again for taking the time to discuss your experience with your booking xx_X. As you are aware Alan, Leigh and Lesley have asked me to get back to you...

So what is a reasonable time that you think my parents should wait for a refund? And I think a few people would disagree with your assertation that this thread should be closed

**Non-eventful Update** Hi All, So after hearing nothing from FC on Monday or Tuesday, Mum and Dad dropped into the FC office today. After a search of their database, FC have stated they have received no funds from Qantas in relation to the fare difference refund request. FC have promised to...

Thanks for finding this Pushka!

Red Roo, I appreciate your role on forums such as this, but nobody is disputing that my parents have been speaking to QF. Unfortunately it is the tone and context of these discussions that is a let down.

FC manager didn't know what the $$ is until it gets released by a batch on Monday. I agree with a PP that the constant allegations of 'misrepresentation' by QF 'PR' are laughable. I will update on Monday if there is any news. But I can state without hesitation that my parents will be...

Interestingly enough, my parents were contacted by QF about 10 minutes after I posted my comment this morning. They were advised that funds were released to them by QF on November 2nd. That was news to my parents and the exact amount and location of these funds are yet to be determined. FYI -...

Good Morning All, A non-update at this stage. Parents have not heard back from Flight Centre re the fare difference refund and will be calling them today to chase up. Will definitely come back and update you all when I have some news. Edited to add that Flight Centre have just advised it can...

When someone physically walks away from you I'm not sure what the remedy to that is, unless you get physical yourself which obviously would have been stupid and illegal to do. Nothing my parents could have done at that point would have changed the fact that they were not going to get their...

I agree with the media aspect, however the assumption was made that these are 'well off people'. That is not the case. Just wanted to clarify that. Thanks everyone for their input. Will continue to update as things happen.

Amaroo, what do you suggest my parents should have done?

The bolded is a very interesting assumption. So because they can afford to buy business class tickets as a last hurrah trip in their retirement they are not afforded the same rights as people who fly economy?

Actually the appointment had to be made by me while my parents were still in the States. My Father had a fairly serious health incident over there and I was able to get him an appointment with his specialist as soon as he arrived home (at the recommendation of said specialist). Please try and...