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I read a media report that lounge on arrival access was no longer available. I rang Velocity this morning to check and was advised by the Platinum team member it was not and never available. When I said it used to be available and was still in the lounge access conditions she seemed confused...

That’s a big variance but on a lot of flights it isn’t that big. I think if you were choosing on price it doesn’t make a difference but for people that already hold status it makes a big difference when you are used to a particular level of service and VA is out there telling people they have a...

That seems to be the standard snack box...I'm not sure why they would be trying to poach Qantas customers with the current service offer

I’m hoping for SIA redemptions to be reinstated we have about 800k

We flew MEL-BNE-CNS over Christmas and had a very interesting conversation with the crew. Apparently they have no catering contract and therefore no ice can't keep food cold, hence the snack box, limited beers on board and no sparkling. We used out Platinum upgrades and I would have been fairly...

Mine got matched today and I didn't get a ticket number, I did do a follow up email after 10 business days though

This is our situation as well but we have 800k in points we were saving for our milestone birthday

I totally agree, I hope they survive but the lack of customer service and support shown over the last few weeks will have me seriously reviewing my travel habits when we can fly again. I have had multiple flights effected by the COVID issue and have had customer service agents that are either...

Damn!! -Thanks for the response though

Hi All, Has anyone had any luck in using this lounge in Ho Chi Minh with VA platinum status? Its not a SIA Lounge but our previous Silk Air connecting to Singapore Airlines out of Malaysia gave us lounge access. Travelling with two grumpy children mean its a bonus if we can access it. Thanks

Hi All, Just a question re status credits and review date - I had a platinum renew date of the 29th October 29 2016 - I hit the 800 status credits on the 15th September, since that point i have earned 290 status credits, however my new review date is the 29 October 2017 and i only have the...

Learnt that the hard way - I cant believe how much the taxes on QF point transactions are

For pure ease of using points and getting a direct flight home I'm about to do my first Jq international. Bkk-Mel Any hints or tips?

Hi All, Not sure if this is the right forum I am looking at doing a S/C run home from Asia in the second week of june. I will be in thailand but am happy to hop over to anywhere for a decent S/C run. The best I can find is an BKK-MEL on Etihad for around $6.40 per SC. Has any one got any tips?

thanks for the reply

Hi - I'm slightly confused about my gold renewal status. I will hit gold renewal this month about 6 months before my renewal date, will March become my new renewal date as I would prefer that it's was September 2016 as I have a RTW trip planned for August 2016 based on being gold. Or will I...