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Hi Flying Brick, We were booked to stay at Lagoon Landing and they have allowed us to rebook for next year at the same time but we have to pay the cancellation fee of 1 nights accommodation. I hope this helps .

I understand that they are losing income but so is everyone. We are grateful that we are only losing 1 night accommodation fee and are able to rebook. I think Lord Howe are doing themselves more harm by the stand some places have taken. Bouquets to Oxley Travel for difficult position they have...

I thought they should have been more flexible but we are making the best of it. We will certainly think twice about going again.

Yes we have to pay one night cancellation fee but it is better than losing the whole booking.

All done thanks.

I would love but I cannot work out how.

Thanks all for your help. As they are denying us access we are not cancelling therefore I don’t understand how they can charge a cancellation fee. I am looking at consumer laws. I just wonder how many others are in the same boat. I was told some accommodation providers are giving no refund or...

Too late . The final payment was 60 days ago. I don’t think I can get a chargeback now.

We have a package booking to Lord Howe Island in May 2020. LHI has closed and we can’t get there due to COVID 19. Our travel agent has advised that our accommodation provider will allow us to rebook at a later date but we will be charged a cancellation fee for our booking that we can’t use of...