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The real balance is in the five digits, but it only shows up on the statement. Whenever I access the account online, it shows a big fat 0. This started about a month ago, and I contacted citi CS twice already, and they're telling me that their "technical team" is going to look into it, blah...

Back in June I had to cancel a Velocity award on SQ, and was refunded all points and taxes (minus the credit card fee). But now it looks like this special exception has expired, and we're back to paying $35 or 4500 points, correct? So if I had to cancel my other VA award on SQ to Europe, I would...

I find availability on segments from Europe to CMB, as well as CMB to both SYD and MEL. But when I try to book a single award (with about 18 hours in CMB), Sri Lankan never comes up as an option. Is this particular award routing forbidden?

Can't find this info on SQ/KF website. What are NZ qualifying fares for Krisflyer points accrual? I have a P fare (deep discount) transTasman ticket on NZ. I know Icould get a small amount of miles on United, but I'd prefer to earn on my SQKF account. Does P qualify for KF points? TIA for the help.

A couple of friends from the US are planning to visit, and I was wondering what to advise them re. The chip and pin credit card payments here. In the US most credit cards don't have a chip, and none (that I know of) have a pin. Since august 1st it's been very difficult to use a card without the...