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  1. M

    Vietnam Airlines credit rather than refund?

    Well done Sharky. I finally received my last refund from them early July. I had to post on their Facebook page and they responded within minutes via messenger and money in the account two days later. My Vietnam Cambodia trip has now been fully refunded including my travel insurance I didn’t use...
  2. M

    Credits or refunds on unused travel insurance

    I had a trip planned for June-July and was insured with SCTI. They would not cover the portion of the trip that had been paid and was not refunded to me but luckily only $450 lost in the end. However when I asked about my policy then being worthless they were quick to offer a refund of the...
  3. M

    Vietnam Airlines credit rather than refund?

    Good luck looks like we are both in a similar situation.
  4. M

    Vietnam Airlines credit rather than refund?

    After a number of attempts in contacting Vietnam airlines over the last 6 weeks they emailed back last week stating I could receive a refund and that to reply back if acceptable. Some fees applied on both sectors though this was acceptable to me. Unsure when the credit will be made back to my...
  5. M

    Virgin Flight cancellation - point reimbursement

    Sadly I cancelled my June holiday plans last Friday with Virgin Done using FF points. Points were in my account as I was still speaking with the call centre staff member. Taxes paid were to be reimbursed and told 3-5 business days. Checked this morning and the money was in my credit card account...
  6. M

    Is it Time to transfer/withdraw points from Velocity?

    Hi Banana0692 I had a platinum card funnelling points also to Velocity and stopped using the card several weeks back and switched to another loyalty card I took out in December last year. Further I transferred my auto payment debits from Velocity card to the other card last Thursday. Fees aren’t...
  7. M

    Is it Time to transfer/withdraw points from Velocity?

    I received my points on the 4th April for last months statement, which was on time.
  8. M

    VA Double Status Credits Promo coming this week (20 May)

    Arriving into AKL at 2am and flying out at 6.30am I PRAY there is some lounge to use there in wee hours, now that Virgin and not buddies with Air NZ? ? Anyone know the score there? I understand the lounge is not open until 5am and closed when you arrive. I have virtually the same flights...
  9. M

    Why OH Y? [Y PAX using J lavatories]

    Could be right and I always use the area I am assigned, just half asleep on this occasion. But also this could be due to Boeing placing signs near all toilets as airlines decide the fit out or a need to be flexible later. Signage that day indicated one free and one occupied and was the case when...
  10. M

    Why OH Y? [Y PAX using J lavatories]

    I made a mistake and used the first class toilets when seated in business class on an international long haul flight. Woke from a sleep saw the toilet sign and proceeded to use them, yes behind a curtain near a galley. When I walked out a steward came to me and said “these are first class...
  11. M

    Can't search for flights on VA website

    It’s been bad for quite some time now. Like someone previously said start the search let it spin then go back to the search screen, previous information will be there and immedialty re submit and the search results come up. Mind you no customer or potential customer should have to do this...
  12. M

    How long for VA credits / points to appear after flight

    Similar situation to everyone else I flew early November plus family members and no points or SC at all. I have phoned Virgin velocity and they will put in a claim for me so still waiting. I was told by them that they have an issue and are trying to rectify the problem. They need to talk to...
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