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LM seems have updated their page and I can't change it to English anymore. Also can't figure out where to click to redeem flights. Anyone fluent in Spanish can help?

Finally after multiple phone calls and it’s approved. This time I simply told them that I’m letting them know that I’m going to AFAC as Citi doesn’t seem to care and doesn’t want the issue resolved internally. Initially agent still saying that he will chase it up and give me a call back. I...

After formal complaint, several phone calls trying to fix that rumor of me going overseas, I got this text message: "We need some further information from you to complete your Qantas Premier credit card application. Please check our previous email to you and follow the instructions." I am...

Yes, that's the number I got from FOS website. First time the person just transferred me to an agent in credit department who gave me the usual excuse of "it's in the final stage, normally takes 3-5 business days, still within time frame....blah blah". Second time I filed a formal complaint...

You meant you actually complained to FOS rather than getting the number from FOS website on Customer Advocacy as someone has suggested above? I thought that was the number to call to get someone interested. Ok. Will file a complaint with FOS (or AFAC whatever it's called now). Thanks for the...

Updates on my QF Premier. More PITA. I called and put in my detail for updates, then it said they want my rental statement! I said what rental statement? I never said I had rental income! I asked isn't an ATO assessment total taxable income enough? Do they care what the source of income is? Then...

Wil do. Thanks a lot!

Im sort of in the same boat now. Since I submitted all documents 10 days ago I haven't heard anything. Multiple phone calls just returned with standard answer "we are at the final stage of assessing...." How long should I wait before I go through FOS?

Has anyone noticed that LM has secretly removed the ability to book mixed cabin online ? Previously if you book mixed J/F you can get a reduced rate. It won't allow you to do that anymore. Eg. I tried to search ORD-HND-SYD, despite ORD-HND available in NH F and HND-SYD available in J, it won't...

I have friends who has a stash of Royal Orchid miles and had a look. Under their own program the availability is excellent as usual. 4-5 seats in J/F at 1 year out. But to all star alliance partner (including UA) it seems they've closed the door. They have done what SQ did. I'm sure it has...

Does anyone know what's the usual time frame for screenshot booking now? I haven't done one for > a year. It used to be overnight but I've heard that it takes longer now. I've send a SS request on Wed afternoon, got a reply from Tattiana saying it's forwarded to special department and haven't...

Did you use screenshots? They allow mixed cabin on SS now?

Sorry to hear that. It happened to me a couple of times unfortunately. Yes, you'll need to call LM to reissue/sync the ticket cuz the booking class is different now. Yes, they'll do it for free cuz it's an involuntary change. But they might not refund the points.

I haven't tried SS on CA yet as it just recently became available. However I noticed that you can go further to the pax detail page which in the past would have errored out. So it seems to me that it's bookable online and hence shouldn't have a problem to do SS. Doesn't hurt to try.

China Airlines is in Skyteam and can't be booked with LM I assume you meant Air China? (Very different airline)

I have a booking KUL-BKK-SYD on J/F in late Aug. on CMT it's only showing the KUL-BKK leg, and when I try to check my booking on TG website it's showing error. Something is going on there.....

Are you transiting or actually stopping over in BKK? If just transiting without passing the immigration, then yes, they'll let you in F lounge. But if stopover, then no.

TG just filed a few more aircraft changes. Lots of F's have been affected. This includes destinations like HKG, BOM, FRA, KIX, LHR. Did anyone get affected: Thai Airways International S18 changes as of 25JAN18 Fortunately SYD has been spared this time

TG might be changing their release pattern on F. Not just BKK-SYD, there is hardly any to CDG or LHR, although seats are plenty up until July for all these routes. It's not a LM issue. I can't find any seats on UA either after Aug 2.

Anyone had experience connecting ANA F to J? Do you get F lounge access in Tokyo? I've got an itinerary coming up ORD-HND-SYD in F and J. I know for TG, CX and SQ they let you into the F lounge while transiting if coming in F and connecting J. Just not sure about ANA. Would love to go into F...