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It has been a pleasant experience for me. Thank you all for sharing. Thank you for your support. Someone from this discussion group had earlier contacted me directly for detailed information of my correspondence with the BFSO. I am sorry for not responding. Our anonymity had made it rather...

I have actually got the money overnight. I wonder how the others are doing.

e-Wolfe, I have thought about the interest part and I think it is an individual decision to make. This is my take (I am not a lawyer). In principle, I strongly believe that CB is liable to pay interest for the amount due in the Dec 2005 from the date of your Dec 2005 statement to the date you...

Yes ! I have got the same outcome from the BFSO. e_wolfe, you are surely quick. It is good to share this feeling all around. I note that the BFSO remains silent on the interest. Before reading e_wolfe's posting, I was not sure whether Citibank will pay interest. e-wolfe, please update...

I have got that too. I am afraid to think that this indeed a complex contract issue, although I must qualify that I am not a lawyer. Who is making the offer in this case ? Is the interest (initially) taken by CB the consideration or is the cashback the consideration ? If the former is...

I have just discovered that Citibank had credited a significant amount of the Dec 05 - Jan 06 interest into my account. The interest was charged against the funds I drew down to earn the cash back. Anyone else getting the interest refund ?

Greetings to all I have just heard from the Ombudsman office. My case is being attended by a systemic issues person. This could mean that the Ombudsman office has recognised that the case I presented is not a once-off and the outcome may likely to impact a larger group including those who...

Update i have just received confirmation that the Ombudsman office will proceed with the investigation. No case manager appointed yet though and no deadline indicated. I have also been interviewed by a consultant from Slater and Gordon. i will find out soon whether they are interested to...

We have waited so long ... wemay well see this through to the end. I agree taht the 'no win no fee' legal pursuit remains a real option. I have made my strong response to BFSO suggestion to expedite the cases by asking the claimant to accept the offer. I particularly note that it is not...

Citibank uses the phrase, "As you do not wish to provide any further information that would assist ..." There is a deliberate omission that the 'information' is 'the details of how I spent the money' of which I maintain as a private and personal matter which is not subjected to disclosure...

Comrades Citibank responded to my complaint on the very last day. No change in position. The $500 alternative offer still stands. It appears that Citibank is doing selective treatment again. In Citibank's response, I was made to look bad - as though I did not cooperate. In actual fact, I...

I can feel the noose is tightening up around Citibank's neck. With the full page article on Money and possibly the volume of Ombudsman submission, Citibank is feeling the pressure now. Else, Citibank could just carry on business as usual for the last 2-3 days. I reckon that citibank is simply...

My apologies for the multiple mouse clicks I made last night which resulted in multiple postings. Perhaps I have a burning desire to upgrade my status to 'Senior Member' (I believe the number of postings counts, right ?) :lol: I have just received a phone call from Citibank, just 2 working...

e-wolfe, Glad to hear that there is some progress. Citibank has until 26/03 to repond to my case. So far, I have only received an acknowledgement from Citibank's Head of Customer Advocacy. I work for statutory body and I know of enforcement agencies which are funded by the people they...

e-wolfe, Glad to hear that there is some progress. Citibank has until 26/03 to repond to my case. So far, I have only received an acknowledgement from Citibank's Head of Customer Advocacy. I work for statutory body and I know of enforcement agencies which are funded by the people they...

e-wolfe, Glad to hear that there is some progress. Citibank has until 26/03 to repond to my case. So far, I have only received an acknowledgement from Citibank's Head of Customer Advocacy. I work for statutory body and I know of enforcement agencies which are funded by the people they...

CB certainly has a problem but I don't think anyone in that org knows what it is. A group of us is fighting a dispute with CB re the recent X'mas cashback on Ready credit account. Now I am reading what are posted in this area, with interest. I can't help but to share my experience. I...

I too found this site when I didn't get what was due from Citibank. I agree that most of us appear not to be the helpless battler. This is simply we make the effort to fight what what we believe is right. We are fighting against a large corporation nevertheless. When I first asked Citibank...

I too have received acknowledgement from the Ombudsman office of my formal complaint. A sensible corporation would settle the matter sooner rather than later. However, sensibility may requires pressure especially that which damages business. How can we get the media interested in this ...

I have just been reminded that most corporations loathe consulting their leagal advisers. This simply costs them too much. If our correspondence to Citibank sounds 'legal', they would have to decide to simply settle or incur a larger legal bill. Also, the current affairs producers may be...