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    Booking Air New Zealand redemption with KrisFlyer points

    I’ve had the same issue with flights on Air New Zealand showing as available to redeem via KrisFlyer, with the booking failing at point of payment. Multiple attempts on different dates and routings led to the same result. Also had no success getting customer service agents to assist. Very...
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    Virgin Australia Involuntary Cabin Downgrade

    Just had an involuntary downgrade happen to me today on a flight from Adelaide to Melbourne. Flight was cancelled and I was automatically rebooked in economy - never got the SMS or email offering alternative rebooking options. When I called, they confirmed there were no rebooking options with...
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    Qatar Airways Seat Selection

    Just adding another voice to this - I booked a VA codeshare operated by Qatar to London and back and found I couldn’t select seats on any of the legs without paying exorbitant fees even for a regular seat. I contacted Virgin and they couldn’t help so I contacted Qatar who were able to add my...
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    Alignment of SIA and VA Earning Rates

    Quick question for the Australian Frequent Flyer brains trust. :-) Noting the updates to the Singapore Airlines KrisFlyer scheme have increased the earn rate on Discount Economy Fares in the K fare class from 10% to 50%, does anyone think the Velocity earn rate for K class on SIA will be...
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    New VA Fare Structure

    I'm genuinely impressed that Virgin has changed their posture on this. The loss of free advance seat selection on the lowest fare was a real disappointment and with this step the airline has shown a preparedness to listen and respond to their elite frequent flyers. Forsaking revenue from all...
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