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Seriously poor service tonight by the Sydney Lounge. Despite plane having arrived from Cairns at about 9pm the operating crew were delayed by about 30 mins. However at ~930pm Sydney lounge staff decided it was time to go home so (falsely) announced the flight was boarding and kicked us out of...

(Warning ... rant) Seriously. Yet again I fly and find a noddy no status (saw the boarding pass) in the middle seat of the supposed priority WP zone in row 4 right next to me. Acres of middle seats back in silver/red. C'mon VA is there really no benefit being WP any more??? (And yes I'm...

Beware flying Virgin out of Adelaide during frosty winter mornings on first flights ... Both Melb and Syd flights have been severely impacted this morning as a result of Virgin in Adelaide not having de-icing equipment. Either Qantas planes don't get ice or they have the equipment to deal with...

Yet again had to run the gauntlet of untrained, absurdly slow and straight out rude staff tonight heading to gates 15-17. Have learnt not to wait for lounge call as can't get through security at a sensible pace normally. Tonight they were on full rude setting. I know they need to do the apron...

So what's the story with cabin crew filling row 3 & 4 lockers? Tonight had a very snappy cabin supervisor snarl at 3 of 6 pax sitting in row 3 about their bags ... Problem was that the bins above rows 3 and 4 were basically full with cabin crew bags! I was early on and got my bag up but...

Just walked through the thousand year old security screening point at MEL and could clearly see all of the new scanning gear wrapped in plastic in the space that has been hosting the ASO until recently. Any ideas on commissioning date? Bring it on!

Hi all Have I missed something ... have been flying Melb/Syd far too frequently, with base velocity points having consistently being 395 points plus my status bonus. But for my flight 23 August 2013, it's magically only earned me 345 points ... did I miss something that Melb/Sydney was going...

OMG. The booking system outage is spreading from no boarding possible to now everyone come to desk ... If you live in Sydney you're going home and if not, hotel for you ... And there's only 2 lounge angels dealing with huge queue ... Be nice everyone.