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On the phone with customer service rep from Krisflyer as I am having issues with an redemption as it is coming up with an error. What the rep told me just now was truly shocking. I have 500k+ points in the Krisflyer account, most of which came through transfers from Citibank from 2014 to...

Over a month ago I booked an award flight from Bali to Canberra for end of year. A month ago I picked up cash fares and called QF immediately to cancel the award booking. The wait on the phone was over 40 minutes. The customer service agent assured me it will be processed in 7 days, points and...

Hi guys, Trying to book Syd to KL on MH. Over the phone the operator is stating points required return in J is 130,000 but on Qantas website for the distant, it should be 120,000. Why is this?

I have an award return flight booked. I was wondeirng if it is possible to cancel the return leg and keep the going leg? Would I be charged 7000 points for part cancellation and be refunded half of the taxes paid? Thanks!

Have a domestic flight booked with two legs on points. The booking is for J, but one of the legs is flown on economy as no J avaiable. The number of points for the redemption is exactly the same as if both flights were in J. The fair rules for both flight say Business (U). I was wondering if...

I been looking to book Sydney to KL using QFF points on Malaysian Airlines. But no matter how farout I look, I cannot find any Malaysian Airlines flight, meaning the options available are to fly to KL xSingapore using points. Are Malaysian Airlines flight bookable on Qantas FF using points?

I booked a seat on an international jetstar flight using points. Using the Jetstar booking number, I can logon to Manage Bookings under the Jetstar website, within which I can do seat selection. From using the website, seat selection even for exit row seats are showing as costing $0 extra. But...

I have a question regarding waitlist. What happens when a waitlist clears? Do the points get taken out straight away, or do you have a choice when it becomes available whether to take the ticket and then points get taken? If the points get taken, do you have a choice to not take up the flight...

Hi all, I was wondering if you are checked in online at T-24, and have only carry on, do you still need to go to the checkin counter at the airport to get a boarding pass prior to going through customs and boarding? Thanks!

I was wondering if it is possible to use the departure lounges up on arrival? Heading to hong kong, and have to wait for a friend to arrive into hong kong airport for 2-3 hours. I was wondering if I can use Traveller's departure lounge through Priority Pass up on arrival?

I have a question regarding check-in for a flight. I am flying Cathay Pacific from China to Hong Kong, and two hours later, Qantas from Hong Kong to Sydney. Generally, check-in counter is outside of customs, meaning I have to go through customs to enter Hong Kong, then check-in for my Qantas...

If I use a Citi Platinum card using points (Price Match) to purchase a one way ticket to an overseas country, would I receive any kind of travel insurance coverage?

I am flying to Singapore next month on business class for a reunion. But my plane will arrive 2-3 hours prior to my significant other. Therefore instead of waiting around in the airport, I was wondering if Singapore airlines would provide me access to use the lounge while I wait? My flight to...