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Hi there and thank you for your feedback. This has been passed onto our App Development Team who will consider your feedback as they continue to better the Flybuys App experience for our Members.

We're really disappointed to hear of your sons experience. If you can send your member number via private message and just some brief details on the points you're missing, we'll investigate this for you.

Thanks for bringing this to our attention. There was an error in the set up of the promotion. The missing points will be added to members' accounts in the next day. Sorry for the inconvenience.

If you can let us know the promotion, we will follow this up; thanks.

Sorry to hear this - can you please let us know which promotion? We'll follow this up.

When you're logged in, there should be an envelope symbol on the navigation bar at the top.

Thanks - yes please send a private message and we'll help you out.

We're sorry - if you try it again, it should work. We are trying to fix this issue, but member experience is that the issue lasts for up to about 30 minutes or so.

We're sorry about this - we gave the wrong advice (or explanation), and we are trying to address this issue impacting some new members. If you try again, it should work.

We're sorry about this issue which appears to be affecting some new members, and we are trying to address. If you are able to try again, it should work the second time.

Thanks for your feedback. You are correct that the IPA (and Hot Craft Bun Ale) are not available in 6-packs, but are available in 4-packs. To fix this, we will organise for bonus points to be retrospectively credited to members who activated, shopped at Coles and bought either of those products...

We're sorry about this. We've consulted our tech team and they've advised that you get this either when a wrong verification code (sent to your mobile) has been entered too many times or too many requests for verification codes have been made within a certain time period. The "blocked" status is...

We're sorry for the hassle. We've consulted our tech team and they've advised that you get this either when a wrong verification code (sent to your mobile) has been entered too many times, or too many requests for verification codes have been made within a certain time period. The "blocked"...

Sorry to hear this. If you can provide your details in a private message, we'll help you out.

Standard points from Coles Supermarkets, Kmart, Coles Express, Target, Liquorland and First Choice Liquor Market are usually credited within one or two days of the transaction. Bonus points for most Coles Supermarkets and Coles Express promotions are also credited within 1-2 days of the...

The1,800 bonus Velocity Points will be applied to the linked Velocity Frequent Flyer account within 4 weeks of the qualifying transaction.

We're aware of an issue impacting some members receiving their 10,000 points for the last 4-week promotion. We are rectifying this and expect point to be added to accounts over the next day or so.

If you'd like to provide your member number in a private message we'll look into this.

Hi there, if you can send your member number in a private message, we'll look into this.

Hi there, sorry, we just saw this post. If you send a private message with your member number, we'll follow this up.