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I recently flew to LA in row 10 and found it much better than row 12 from a previous visit. I'm 5ft 11 and found the leg room fine. There's enough room for the person in the inside seat to get out without the person in the aisle seat having to get up. From my previous flight in row 12 I also...

Correct, it is normally credited as one flight as both legs are the same flight number, but in this instance it ended up getting credited as 2 separate flights. So my wife earned extra status credits than she would have if it had been processed correctly, but as she has now been upgraded to...

I should have posted here weeks ago. My wife's claim was still outstanding lunchtime, I made the post in the afternoon and on the off chance I checked again in the evening and it was resolved. Mind you I then spent 45 mins on the phone to Velocity Gold explaining the rules of upgrades. First...

That's the trouble, she keeps chasing it up and as recently as 2 days ago they said it was still being processed

Does anyone know if 11 weeks is an unusually long time for a claim to be processed for missing Velocity points and status credits for a flight with Virgin Atlantic? My wife travelled with them in January from Sydney to London via Hong Kong and submitted her claim in March on her return, as the...

Re: VS axes SYD-HKG No good at all. VS to London in Premium Economy has been our preferred route in order to travel non cattle class and to earn velocity points.

I'm having the same issue now and again with pages on this site not loading completely (also with IE9). A couple of refreshes usually does the trick. Haven't had this issue on any other website and browsing the site with Firefox seems ok.

Also flew 2 weeks ago. Flexi fare upgrades using points on the 1st flight and my complimentary upgrade on the return. Received SCs at the Business Class rate for both flights.

Had the same problem today booking 2 seats, both gold. Selected row 7 from seat allocation but then after payment got the message that seats will be assigned upon check in. I also noticed today while checking another booking I had, my previously confirmed seats in 06D and 06E had changed to 15A...

I rang Velocity in December to try to book a business class return ticket using points, from Brisbane or Sydney to London for June / July this year. They found me a flight going out, but couldn't find me anything in a 2 week period around my preferred return date in July. I don't know if I left...

Can’t vouch for Delta but last year we flew VX from LA to New York and were happy with the quality and service. We booked Prem Econ with VA from Sydney through to NY so we were automatically allocated the Main Cabin Select seats in VX. Well worth it for priority screening at security and the...

We booked this flight before Christmas and at the time the business class seating configuration was the old premium economy style 2 x 2 setup with 1 seat blocked off, so we weren’t going to be seated next to each other anyway. It was a phone booking and these were the seats allocated to us...

Excellent news that the upgrades are almost complete. We're flying from Sydney to Ayers Rock next week, seated in 1a and 2a. Fingers crossed it isn't on one of the last remaining E190s which hasn't been upgraded yet.

Booked a flight last month before the new booking system came online for travel between Brisbane and Sydney in July and therefore it wouldn’t allow me later to select my seats online under the new system. When I rang up to select my seats, I was given 2 seats in row 6 (we are both Velocity...

Hi all, After being very confused by the logic of the new booking system for Virgin Australia, I did a bit of searching on the web and found all the answers to my questions on this site so I thought it was time to sign up. My annual flying typically consists of a handful of domestic flights...