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Your contract is with Qantas if you paid them so they are legally liable I would say (I'm not legally qualified). However the practical solution suggested by advisers for this type of "finger-pointing" in the UK is just to sue everybody and let the courts sort out who is liable for how much of...

..staff's ignorance but i just cannot accept thé completely injustifiéd nastiness of the Air New Zealand staff. As i saïd, i did not even look at m'y boarding pass before i went to m'y s'est - i just knew they would have given me thé s'est right at thé back next to thé toilet. It was classic...

The rule was well established by that time. I had used it to access other J lounges without problem. Yes i would have still tried directly at the lounge after that. However having been there at checkin opening with at least 2 and a half hours they put me through thé wringer and would not let...

Next time I'll know better. I only asked at checkin in case this was one of the situations or locations where I would need to receive a lounge pass from checkin. However once I asked the question and especially once i asked politely again and produced the documentation, the subcontracted Air...

Liability for bags lost lies with the airline checking in the bag on the first leg. So I guess some airlines would rather not assume liability if there is a later separate PNR on the passengers itinerary?

I just said "the lounge". May have been run by Qantas, may have been run by somebody else. I was checking onto a Oneworld flight in Y and connecting same day to a Oneworld flight in J that was longer than 5 hours. I was polite. Air New Zealand staff, who were apparently ignorant as well...

Air New Zealand ground staff denied me access to the lounge in AKL in March 2016. I was flying Y in LAN to SYD then same day connection on QR in all J to Europe. I politely asked for lounge access and they refused. When I produced OneWorld documentation (still politely) they got really...

Referring to the comment about the Krisflyer devaluation in March 2017 " it removed fuel surcharges to compensate for the higher mileage costs." I personally read this as "it made mileage costs higher to compensate for the removal of fuel surcharges" !. since by that time, at least one other...

You need to watch "Jeeves and Wooster" old tv series.

I received one of those vouchers when they really messed up. Trouble was, it seemed you would only be able to use it when there wasn't an "r" in the month and if was raining with a temperature of above 50 degrees centigrade on a Tuesday. It was called a customer satisfaction voucher, I seem to...

I love reading threads like these. No matter how careful I am, there is always something more I can learn from others to protect myself. My own additions would be - no matter how far from the desk your car is, at least phone and report damage before you drive away. Walk back if there is no...

Ermm Heinemann is a German company and not an Aussie one, that's probably why you received something. :p

The rare occasions when you find the stairs to the plane are the very wide ones with proper depth treads and a striped canopy on the top - especially getting off somewhere like Rome, I can imagine I'm an Italian film star and the paparazzi are at the bottom of the steps.

Soap that is really hard to rinse off you.... [Hiltons CA, USA, I'm looking at you] and also off the bath floor making it really slippery in the shower.

So it was you, then.

....and it would help if the existing toilet roll was not practically empty at the time you check into the room. In which case you might not make it even if there is a spare located somewhere where? over the bath where it can get steamed, like I saw in one hotel?

+ 1 I've had the opportunity to frequent First Lounges round the world where they existed, otherwise Business lounges, flying in J class mostly, over the past two - three years. I've frequently found myself the only lone female. I've been asking myself the same questions as OP and this...

I'll take a bet that the airlines are saving themselves tax by doing it this way. In this way they can presumably process your booking in a lower-sales-tax or lower-air-tax jurisdiction, so they get to keep more of your money than they would if they booked the transaction in Australia. One...

Actually, what you mean is, "your ireiressssshhhppponsshhhhhible"

I lost count of the number of times I was literally shaken awake by pax in the seat to the rear of me overnight on several longhaul flights recently. Yup, this happens in Business Class too. If someone is old enough to potentially have mobility issues then of course it's decent to be more...