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It seems Qantas are mistreating so many customers... My colleague on QF21 to Tokyo has been downgraded tonight. He was full fare paying Business, turned up early for the flight. Did all the right things... And finds out at check in he has been downgraded. The piss-poor response from Qantas...

Does someone know what these two products are like? Do they both have a fully flat bed product rather than an angled-flat product? Is one better than the other? Has anyone seen a review of either product? Thanks

I had upgraded a flight a couple of days ago from flexi to business using points. I then was running late for my flight so rang Virgin a few hours before to defer my flight. I was told that if I changed the flight, then I would lose the upgrade and forfeit the points. They said this was in the...

I hear the new QF app comes out in a couple of weeks. Given the existing web app is pretty good, I'd expect this to be a pretty powerful piece of software. Does anyone know of what functionality they are going to add?

Does anyone have any idea of when the Virgin/Velocity website will work? I've been flying the competition (sadly) because of continued frustration with the website. I thought that it might have been fixed given the Sabre change was some months ago, so booked Virgin to fly tomorrow. But sadly...

Does anyone know whether Garuda are flying their new aircraft with business flat beds to Denpasar from Sydney? Flight number GA715/714, which appears to be the A330-200. Is there any other airline offering a flat bed product direct Sydney Denpasar?