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Hi, I've recently become a Diamond Elite member of the IHG program (along with ambassador). I have about 250k points and am looking to book a getaway to Hayman for a bit. Have a few questions please: 1) Is it ever possible to use the free weekend night at Hayman? If yes, how so? 2) How can...

Hi, I have a Scoot booking (SQ flight number). Am I able to earn Velocity points, or do I need to credit to Krisflyer? Thanks!

Hi, flying Mel-Nan on Good Friday. Assuming VA aren’t doing anything with international lounges yet? Will be domestic then go through passport control etc? Also the way back, anything in Fiji? Thanks in advance

Hi, I need to travel to LAX for work in March. I've always taken VA before, but obviously I don't have that option at the moment. I've got zero status with Qantas, but a couple of hundred thousand QFF points. However I did do the status match with Qatar which has given me Oneworld Emerald...

I'm trying to redeem flights for 2 pax MEL-SIN in F. The Singapore Airlines website shows availability for 2 people on the dates we need, but when I call VA they say they only have one reward seat available. Any suggestions? It would cost me a lot more points to transfer over from VA to...

Hi, I understand the UpgradeMe platinum certificates are valid for 12 months. Can anyone confirm the following please? - My review date is 3-June-18; where I will retain WP and receive 4 more upgrades. - Do I have to physically use (actually fly) the upgrades before 2-June-19? - Or as long as...

Flying MEL-LAX in a couple of weeks on a VA Freedom fare (WP) and a Premium reward has just become available. I'm guessing that if I went ahead an upgraded to PE I couldn't then upgrade that to J if it became available? Any suggestions or advice? I know a bird in the hand is worth two in the...

Just a question regarding companion platinum. Obviously it's a benefit that kicks in at 1,800 status credits. Can anyone clarify it's when your "status credit balance" hits 1,800 or if it's when your "status credits earned since your review date" hits 1,800? I've earned 1,650 since my review...

Hi, I need to go to Tucson in September and I have a few questions. I'm VA WP with plenty of points but need to book economy tickets. 1. I understand only 'Freedom' fares can upgrade to J class. Can Getaway or Elevate upgrade to PE at all? Can't find any reference to it anywhere (assuming they...

Hi guys, think I know the answers already but as I'll be travelling with a 3yr old and 7 month old I'd prefer to be as prepared as possible. VA WP travelling MEL-NAN - looks like we have to use the domestic VA lounge? Very annoying to have to use a lounge in a different terminal and before...

Due to a change in jobs I need to set up a new credit card in my name to be used for business expenses that will be reimbursed. I currently bank with Westpac and have Altitude rewards cards through them and to keep things simple I'll probably apply for a secondary credit card through them as...

Received this from VA today by email. Memo to VA: I'd be more likely to take you up if you actually told me what I was going to get? Extra points.. hmm. Extra SCs - definitely. Book in advance and be rewardedWe are always thinking about new ways to make your next trip with Virgin Australia even...

Received a brochure in the mail today from Westpac offering me the chance to get cashback for my altitude points. Not appealing at all - $900 for ~230,000 points.

I had the pleasure of traveling to Europe for work last month with Etihad and loved it. The whole experience was excellent, preferred it much more than when I traveled to Europe last September on EK & QF for a holiday. EY will definitely be my airline of choice moving forward when heading to...

Hi guys, looking to book Intercontinental Fiji for my wife and daughter. We require a 2BR room and a late checkout. A few questions: 1. I have IHG Platinum available through being a VA Plat - I assume the benefits only apply if I book directly through the hotel, not say Virgin Australia...

Altitude are offering Velocity auto-redemption: https://altituderewards.com.au/public/info.aspx?name=velocity Looks like good value for the first couple of months where you get the automatic 15% bonus, particularly if you need to book a domestic flight where you will also receive a 15%...

Just sharing a recent complaint handling / compensation comparison between Qantas and VA. My Qantas experience (International J-class, 2 x Pax + infant): http://www.australianfrequentflyer.com.au/community/qantas-frequent-flyer-program/terrible-qantas-ek-experience-mel-71535.html Qantas...

Hi, I'm heading to Sri Lanka for a wedding in March. I have a flight that lands at CMB at close to midnight and I'm looking for a hotel either at the airport or as close to the airport as possible for the first night, transiting down to Galle afterwards. Any recommendations would be really...

My wife and I need to travel from MEL-CMB for a wedding early next year. We have 120,000 QFF points left to use and the balance in cash. Best scenario looks like MEL-SIN-CMB-SIN-MEL. We'd like to travel MEL-SIN in J and prepared to tolerate SIN-CMB in Y. 120k points should get us one MEL-SIN...

I recently traveled MEL-DXB-CDG on EK and then returned LHR-MEL with my wife and 13-month old daughter on classic award bookings in J. Traveling so far with an infant so far was never likely to be all smooth sailing, but there were numerous things that were out of our control that made it so...