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Travelling from BNE yesterday afternoon I was greeted with a new look lounge entry and thought to myself, finally, the renovations for this lounge had been completed - I wonder how good it is inside. Walked through around 1300 and struggled to find a place to sit, unless I wanted a table in the...

So I booked an AB flight LHR to TXL in Y expecting at checkin I would get fast tracked through security and boarding as advertised on the plat benefits for VA website. BA operates the AB flights on that leg and despite me explaining to the BA gatekeeper that AB would recognise my plat and as...

I have booked SYD > AHU > LHR on VA29 / VA 7011 for 3 weeks time and have chosen J seats for 1st leg (operated by VA) but cannot book for second leg (operated EY) even though its a VA fight. When I use the PNR from the first leg on the EY's manage booking site, it wont accept that PNR Contacted...

First time doing this and looking at a RTW ticket from SYD/MEL > SIN>LHR and then BCN>JFK>LAX>BNE - want to purchase Prem Y and then use VP to upgrade to J - be interested to see if this is good use of using VP and is it best to do this thru the Plat centre as I really dont know how I can do it...

Well once again VA has implemented something at the front end (prioroty tagged luggage - which I know has been in for some time) but yet time and time again it appears those at the back end either can't read or do not know what priority means or have not been advised how to handle priority...