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Tiger had the hide to say "not out fault, was an outsourced contractor" Qantas refused guide dog and stranded blind woman

What a joke it is. Jetstar refuse to provide any avenue for formal complaint except for in writing; and even then they refuse to do anything. I sent them a letter back in August at the postal address provided on their website, in relation to a complaint where there is the inconsistency of QF...

For some years now I have noted that when you book a QF award ticket on a Jetstar-operated flight, the e-ticket shows the correct baggage allowance (20kg), yet the confirmation screen when booking and the "manage your booking" (login with PNR) incorrectly show 23kg. CheckMyTrip.com login also...

Despite being advertised as on-sale until midnight tonight, Jetstar removed the link to their 'Escape Overseas' Sale of their main web page earlier this afternoon. Even though I still have the direct link (Sale fares) they suddenly removed all traces of the cheaper fares from their search...

From October, Jetstar changes their routing from Osaka to Sydney via Coolangatta rather than via Brisbane. With the routing change, somebody has forgotten to set-up the QF award system to automatically apply a 20% discount to award redemptions in StarClass. Went through all sorts of...

In previous years when I have flown from Japan (Nagoya or Osaka) to Sydney (via Cairns or Brisbane) on QF, the former Australian Airlines (AO) or even the former Ansett International, there would generally be a crew change (pilots/FAs) in CNS or BNE, with a fresh crew flying on to Sydney...

Just a query as to experiences others have had with JQi checked baggage restrictions. As related in a previous post http://www.frequentflyer.com.au/community/your-questions/no-meals-drinks-11051.html I was annoyed at the fact that JQi no longer provide any inclusive food/drinks to those...

Recently flew on a QF award ticket with a QF flight number between Sydney and Osaka (code-share operated by Jetstar), and despite phoning beforehand to check with QF telephone sales and referring to this website (https://www.qantas.com.au/agents/dyn/qf/policies/qfJqCodeshareInfoflightproduct) I...

Jetstar Passengers Stranded Again in Cairns and Honolulu http://www.jetstar.com/skylights/cgi-bin/skylights.cgi?module=FL&lang=auen&language=EN Note "cut and paste" on their website totally screwed the advice to passengers in Cairns, as it makes reference to the Honolulu stranding. In...

On the QF online awards booking engine, are some/all award seats on CX hidden, and only available via telephone bookings? For example, there are never any seats available between HKG and KIX or vice versa, even 11 months out (on QF's online awards booking system). From HKG to TPE there are...

The Qantas website indicates that Gold Status Frequent Flyers are entitled to "Complimentary membership" of the Qantas Club (http://www.qantas.com.au/fflyer/dyn/program/statusPrivileges). If that is the case, one would assume that "membership" means that you are a joined-up "member" for the...

Is there still no 2,500 point charge for date change on award tickets for Silver tier Qantas Frequent Flyers? I cannot find this "privilege" listed anywhere on the QF FFP terms and conditions (though I believe it may have been there on the "old" program). I called QF today regarding an award...

I will be travelling on a "mini" Lufthansa RTW flight (ie: Air Canada from SYD-HNL-YVR, then Lufthansa to Europe, Lufthansa on to Asia, then back to SYD on Lufthansa). Funny how Lufthansa managed to use JAL as their partner back from Japan, seeing as they are non Star alliance. Anyhow, can...

Can anybody advise why it seems that in almost every e-mail newsletter, there is some statement which appears to be wrong, or later corrected. For example, quoting what a QF representative apparently said over the telephone. Or in the last newsletter, saying that one option was to abuse the ANZ...