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The JQ rep stated that the information on the QF "Manage My Bookings" screen was correct, in that QF codeshare on JQi should have 23kg baggage limit. She apologised that JQ had given me the incorrect information. I asked if it was possible to follow up on why the JQ and QF booking systems...

Update: Jetstar called me today, apologised for the extended delay in responding to my complaint, offered to refund the unnecessary purchase of pre-paid excess baggage and also offered a $50 voucher due to the delayed response. Great outcome. Despite the delayed response, the follow-up...

Noted. However QF-tickets on JQ metal do not always have the same conditions attached to it as JQ-ticketed pax. For example, with the exception of QF-awards, any other QF-ticketed international fares on JQ metal include meals/drinks, as opposed to JQ-ticketed. So where is the line drawn? I...

Sorry I missed that one. Moderator: This thread can be closed.

Tiger had the hide to say "not out fault, was an outsourced contractor" Qantas refused guide dog and stranded blind woman

Because, for pre-paid additional baggage on JQi, you must pay the fee directly to JQ (even with a QF-ticketed award ticket). I tried calling QF to organise pre-payment, and they directed me to JQ, as QF have no facility to accept the payment. My beef is with JQ's failure to interpret the QF...

I am not a paid cleaner for Qantas and have no intention of sorting the cough out. The whole lot can be stomped into the floor for all I care. Let them pay janitors to sort through their cough rather than insult their passengers further.

What a joke it is. Jetstar refuse to provide any avenue for formal complaint except for in writing; and even then they refuse to do anything. I sent them a letter back in August at the postal address provided on their website, in relation to a complaint where there is the inconsistency of QF...

It's ashame JL has gone downhill so much. Back in the 90's their service was up there with SQ/CX and far exceeeded QF. Have you noticed that many of their flights are now operated by JO (JALways) crew, based in Thailand? with the odd Japanese ring-in. They go to all lengths to pretend they...

It's the only places that JQ can expand, where there is no other competition - as people would not put up with the cough service and overly complicated 'extras charging' system otherwise.

Thanks for the clarification. Yet another convoluted balls-up from Jetstar. That is just the time when people want to use such a lounge, in transit. For example, quite a few times in the past when I flew back Osaka-Cairns-Sydney, I would use the 1.5/2hr transit time in the Qantas Pub to have...

So the StarClass customers with supposed complimentary access transiting SYD-OOL-KIX and SYD-OOL-NRT using JQ19 (ie: Immigration processing ex-SYD) have no way of using the facility. Another half-baked dumb idea from JQ.

I think JQ would be your best bet for flexibility with one-way tickets. I note that the JL Australia website had return tickets itemised as one-way fares so perhaps they can do something similar, though you do not wish to use JL. With the dates that you are unsure of, If you are not going...

Is the lounge accessible by both Int'l and Domestic JQ PAX?

Yes they are different airlines, however they are certainly not completely independent. Why do QF come to the rescue when JQ have U/S aircraft stranded abroad? Why do JQ push bigtime the "Qantas Group Airline" slogan in all of their Japanese advertising? They want to be independent but the...

Note the QF booking reference number is totally different to the JQ booking reference number. eg: had an award flight ticketed by QF on JQ metal and it had both a QF and JQ PNR.

For some years now I have noted that when you book a QF award ticket on a Jetstar-operated flight, the e-ticket shows the correct baggage allowance (20kg), yet the confirmation screen when booking and the "manage your booking" (login with PNR) incorrectly show 23kg. CheckMyTrip.com login also...

The words 'risk management', 'contingency' and 'redundancy' come to mind.

What an absolute joke, Jetstar offering SMS boarding passes. Those on JQ19 OOL-KIX today who had boarded on previous leg from Sydney were treated to hand-written boarding passes and a long queue today due to a computer malfunction. But remember, you're flying on the "no care, no...

It worked for Alan Joyce, pocketed a huge bonus and worked his way up to CEO of QF Group. Now all he has to do is rack up debt, pretend to increase profits, strip assets and outsource more functions and he'll do a Trujillo on us before parachuting back to Ireland.