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mmmmm ... getting off the point a little here. The issue is not bad service, it's denial of service. I booked a flight to Bali through Qantas, not Australian Airlines. Was given a Qantas-branded ticket. Queried the AO flight numbers, was told that that is 'our' (Qantas') airline. I was...

The problem is two sets of conflicting rules ... travel on a Qantas 'subsidiary' and you are OK; travel on AA and you aren't. In this case, Qantas appears to be trying to claim that AA is a *separate* company, but it seems to me that AA is in fact a wholly owned subsidiary of Qantas. You...

So, let me get this straight ... I book two award flights Melbourne to Bali through Qantas, pay for a fare for our child and get our award tickets duly enclosed in a Qantas-branded cover. We are told that we will flying the MEL-SYD leg on Qantas, then the SYD-DEN leg on Australian Airlines - but...