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To earn a few brownie points with the in-laws, I am planning to redeem Krisflyer points for a J *A award from AKL to MIA or SJU. ANA Tool showed availability AKL-LAX(NZ)-IAH/EWR-MIA/SJU(CO). Phoned Krisflyer call centre, and was advised (on three separate occasions) that I can’t book these...