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Booked and paid in full for a cruise with Ponant through the travel agency that was arranging a conference. The cruise was an extension of the conference. The agency has refunded most of the other monies that we paid, less some cancellation charges. Ponant is only offering a credit valid until...

I am hoping to get some advice on the best course of action. On 28 May Alitalia cancelled a number of flights due to industrial action. I was not contacted by the airline nor was the travel agent who booked the flights. I checked online and there was no indication of any problems. The flight...

I have a voucher for 2 nights at the Hong Kong Gold Coast Hotel valid until 10 Jul 2016 that I am unable to use. There are some exclusions - aren't there always. Can't be used on 1-2/5, 7-8/5, 14/5, 8-9/6, 18-19/6 and 1/7

I will fly AY from HEL to BKK and then QF onto SYD. My calculations have me reaching platinum by the time I land in BKK. I have a 12 hour wait in BKK - price on ticket made this attractive. Assuming my calcuation to be correct, what suggestions do the esteemed members have for gaining access to...

My partner and I had the misfortune to be travelling on British Airways from Bangkok to Sydney. Never again, anywhere, anytime. There was nothing Plus about this section of the aircraft, let alone the service, or quality of the food and beverages served. The BA home page has their slogan "To...