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Not sure if this has already been covered. Just booked for next july school holiday's, a family trip to Bali. Ie peak time/ booked out on the web. Had to remind them of the plat. Benefit. All came through. Well done virgin. I can see my longheld loyalty to QF changing (prev QC life for -15 yrs)/...

When will qantas work out a small bit of customer service might go along way in securing loyalty? On sun i tried to catch an earlier flight from SYD -ADL. There were seats but not in "v" class. Instead i spent 3 hrs in the buisness lounge instead of getting home earlier. The dragons either do...