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I never really doubted that it would be fixed, but it certainly surprised me that it was fixed so quickly. I expected this to take some time in the current environment. Again, well done Qantas Frequent Flyer Service Centre. (I just sent them a thankyou for their prompt service and wished them...

Well, to my shock, I received a reply to my follow up e-mail this morning. (I expected this to take weeks/months in the current environment.) The e-mail started with an apology for miss-reading the original request, and went on to say that all flights and double status credits had been...

Hmm, not sure where to go with this one now. It appears the email was treated as a request for missing double status credits. I sent a very detailed email regarding the request for my flights to be reviewed, and the 'original routing credit' to be applied. The email set out the original...

I attempted to contact the frequent flyer call centre, but it appears they are no longer manning the phones, as a recorded message redirects you to the web site. Ended up sending a detailed e-mail to '[email protected]', so maybe someone will action the request in the coming...

Thanks for the advice, much appreciated. I'll update how I go.

Oh well, I suppose I was a bit optimistic to think they would have the changes recorded against my booking number and only had to verify it their end. Looks like a bit of typing :) Could I try claiming the second change that gave the higher SC's or would I have to claim the original booking...

I hope they can/will fix this with a phone call. I just counted up the cancellations /new flights that I had on the trip - nine in total. It would be a nightmare trying to put it all in writing. The original booking gave me 560SC, (I have this itinerary) the second change gave me 640SC, (I...

Yes sorry, AKL Quick update from the original post: I finally got back to Australia after a week in Auckland; (Now in self isolation for 14 days). I ended up with no less that 6 flight cancelations / new flights by the time in arrived home. Double status credits were initially credited to my...

I saw that when I joined up, but interpreted it differently to you. When I read everything, it stated that you got 10% discount if you booked direct. I didn't think it meant that you had to book direct under the rewards program. Not to worry, you learn something new every day. I'll know next...

Thanks, I wasn't aware of that. I've never bothered with rewards programs in the past. I think I 'll go back to shopping around for the best deal from now on. I still have a few bookings to make for this trip, so it looks like I now have a bit more flexibility with the hotels I chose.

I recently joined 'Priority Guest Rewards' as my wife and I are traveling to OS for a couple of weeks, and planned on staying at Rydges Hotels. After making the booking via a third party web site, (wotif), I contacted the hotel to have them add my PGR membership number. I was surprised to...

I've just had my DSC flights from MEL-AUK and AUK-MEL cancelled also. (flying at the end of this week). As a result of the cancellations, all of the connecting flights had to be changed by Qantas (three times in one day). Their first attempt had me landing in MEL 11 hours after my connecting...

Hi tuppaware, like PB12IN, I have also been lurking for some time in the forum and am having the same problem as PB12IN with the Frequent Flyer app. Did you find a solution to the problem? While it's a great little app, it would be even better if I could get the points balance to show up on the...