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Unfortunately, says contact service centre.

I'm trying to change the date of a leg from Singapore to Paris. I'm gold status and I can see two days with seats that suit but the agent today came up with all the excuses described here for not being able to see them. Put me on hold for a while to talk to someone else (I suspect it was to make...

LO and Behold! Just tried again and all is working perfectly. The lady must have contacted someone who could unlock it. Yay!!! Hope all the seats haven't gone (: 1677286406 Yup did all that, including three different devices. But, someone in Qantas has now fixed it!

Thanks OATEK. Unfortunately, that hasn't worked. I suspect I've pressed too many buttons in frustration yesterday and somehow locked myself out.

Has anyone else had this experience? I've been unable to login since getting dozens of error 500 notices yesterday during login. Had an hour on the phone with someone overseas this morning with no solution except to clear history etc. Tried on my computer, my wife's computer and my iphone. No...

I have also had many 500 errors. Now I can't even login Grrr. I have over a million points and $1000 flight credit. Recently flew a paid flight with United to San Francisco and on to Aspen in PE - the ground and air service were impeccable - Now switching to their points system even though I'm...

Thanks for the quick responses. It's good to know that it's not just a stitch-up although I tried several ranges. Oh well, back to the searches....

Not sure if this is the right post but it does related to Qantas pricing. I'm trying to get to either the US or Europe in the Northern ski season but, as mentioned earlier, the prices are eye-watering. I must confess I'm too old to want to travel in cattle truck so looking for a minimum of...

Thanks, No Problem. I can wait for that.

Thanks. The original booking has disappeared and the new "Confirmed" flight has not been added. Nor can I find a credit in my account. I'm guessing this means the cancellation was successful so will now wait to see if the points and fees are returned. I think I read somewhere that those strange...

Took your (and other's) advice - thanks for the tip. So, I called at 5:42 am Brisbane time this morning and, eventually got to talk to a lovely lady who, unfortunately, had no idea what to do and kept putting me on hold while she spoke to "others". Then told be she could cancel the booking...

Thanks for the advice TheInsider. I'll give them one last call at around 5:30 am tomorrow and, if no luck will try online.

Unfortunately, I have tried to call to cancel an international Points flight and was told to call back later if not travelling in the next 24 hours. Advised (of course) to go to the web site but cannot get a refund, only a credit, online. I have had terrible experiences trying to use credits so...

Success on Refund! Thanks RichardMel for your advice. For those who are in a similar position, I waited until Qantas cancelled the first leg of our multi-city flights (first leg was Bris - Syd) then rang (131131) at 6:00 am this morning and spoke to a very efficient lady. A full refund was...

Thanks for the insight, every little bit helps. I think we should be able to get some value this time as the 2 x $100 change fee seems to be waived. We're talking about close to $2k this time so will just do business to Sydney or Melbourne or something silly if nothing sensible works. In the...

Hi RichardMEL. You've nailed it in one! Two of us with $500 each. But I forgot to mention there was an additional $100 each for the change at that time. The fares I was offered were so far above the value of the voucher that I ended up just paying for two cheap flights and losing the value of...

Thanks RichardMel. I agree the conditions were stated in advance. However, in my previous case, I wanted to purchase flights to a different location that would still have been greater than the original fare and the same conditions but these were not accessible. Also, I don't understand why...

Has anyone managed to book a new flight(s) with Qantas vouchers? My previous experience (pre Covid) was that I could not use any of the advertised flights when I tried to use a (~$1000) voucher. I could only access expensive flights and would have had to add my own cash to go anywhere. It worked...

We are in a similar situation. I haven’t heard that our cruise is cancelled yet but expect it to be cancelled. I have a previous experience with Qantas vouchers that has completely destroyed what little respect I had for Qantas Customer Service. Therefore, if I have to cancel or postpone my...