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We can confirm the following: Late yesterday afternoon we took four A320 aircraft temporarily off-line for maintenance. As a result two return services were cancelled yesterday. The aircraft have been serviced overnight and since returned to operation. Tasks completed included testing of...

@Markis is absolutely correct. Jetstar, part of the Qantas Group, takes daily advice from the VAAC in Darwin and NZ as well as the Bureau Meteorology on the situation. VAAC is one of the most preeminent authorities on volcanic ash in our region. You'll notice we update customers up to four times...

Hi Liam, Very astute! Yes Simon is still with Jetstar for another week. Cheers, Andrew Manager Social Media

Thanks for the positive feedback on your customer service experience with Jetstar. We really try to be flexible at times such as the situation highlighted above. I'll make sure it gets to our customer service team. Cheers, Jetstar

We can't keep anything AFFF!!! You'll be joined on this forum by Andrew Mathwin, Jetstar's Social Media Manager, who has worked alongside Simon since joining this forum. We hope to continue to answer any questions you might have about Jetstar's operations. Alternatively our Corporate...

Claims Jetstar cadet pilots have only 200hrs flying experience are not correct in this story. They complete a comprehensive program to earn qualifications. Based on how many hours our pilots fly on average, Cadet Pilots will fly in excess of 850 hours per year. This means that their wage will...

Thanks for your feedback on our revamped website - we appreciate your comments as we continue to improve the online experience for our customers. This is the first phase of multiple changes we'll be rolling out in the coming months to the site. As an influential forum for us we'd be...

Hi - so sorry you’ve recently had a difficult experience and thanks for bringing this situation to our attention. I’d like to investigate this properly and come back to you with a resolution. Would you mind personal messaging me your full name, contact information and booking reference so we can...

Hi Peter, Just wanted to give you an update. Again, we really appreciate your feedback and we're reviewing the situation internally. We will personally contact you by next Friday (at the latest). Can you please direct message your full name, email address, booking reference and phone number so...

Thanks for taking the time to alert us to this issue. I'll have a word with our web development team and provide you a response on the issue. Cheers, Simon Westaway

Hi Peter, I'm extremely sorry to hear of your experience on board Jetstar in trying to book two seats together. We are reviewing the case internally and will provide you with a response shortly. Thanks, Simon

Without looking at your itinerary if are flying Melb-Singapore as Starclass and Singapore - Manila as Jetsaver - you will receive Starclass points as well as the the full economy points rate for the Manila leg. I hope this helps.

Hi - its Simon here from Jetstar. It is correct that airports look after lost property. Best thing to do is call Baggage Service in Sydney (as you've been advised) and explain what has happened. I wish you all the very best in finding the item. SW

In response to your question - yes you will get points. You will get Business class rate between MEL and SIN and Full Economy rate for SIN and MNL leg. Cheers, Simon

Happy to help. If you are on the same itinerary or booking you can have a combined baggage weight of 60 kilos, as long as any one item does not exceed 32 kilograms. Please make sure you present at the check-in together for the combined limit to apply. Hope that helps. Cheers, Simon @...

My apologies for the delayed response. Yes, you can pool/combine your luggage allowance so one can be 25kgs and the other 15kgs. Please be aware that any one item cannot exceed baggage of 32kgs. I hope this helps. Cheers, Simon

Just to clarify a few questions raised: Jetstar has received the required approvals to operate our new A330 services between Melbourne and Singapore. Video on demand is available on all trans Tasman flights. You may have heard we are looking to introduce the iPad as our inflight...

Jetstar has announced today three new Australia-New Zealand connections – Melbourne-Auckland (daily), Queenstown-Gold Coast (twice weekly) and Queenstown-Melbourne (twice weekly). The new A320 services represents a boost in Jetstar’s low fare trans Tasman flying by almost 20 per cent, with an...

Re: StarClass Observations I'm sorry to hear if the StarClass priority check-in signage has been unclear or absent at your departure point. As stated in my previous post our customer care team will pass this information onto our International Training and Standards Manager. I have spoken...

Thanks for the feedback about StarClass seat allocation. While we always try to accommodate our customers’ seat requests in StarClass, final seating on all our aircrafts is arranged to ensure that the aircraft load is safely distributed. Circumstances such as weather conditions (and the need...