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Anybody have an email address for Q? I booked and paid for a fully refundable ticket for my older sister to visit from Auckland as I am unlikely to see the year out due to terminal illness. The flight is now cancelled and theoretically the $ will be refunded to the card I used to pay - except...

I had booked accommodation in Singapore for August 2020 - non refundable via Agoda. Rescheduling to April 2021 was straight forward, two emails and it was done. More recently I’ve had some pretty bad news on the health front, and with the travel ban still in place, contacted Agoda via their...

I had thoroscopic pleurodesis and pericardialcentesis (I dont know if that is the correct term) on Wednesday at Royal Melbourne and my sister came down from Bungendore through ACT the night before, so I could be discharged home (as opposed to a house with two toddler in day care). Sister is...

https://thewest.com.au/business/student-travel-agency-sta-travel-files-for-insolvency-as-covid-19-pandemic-claims-latest-victim-ng-b881645701z

https://cruisepassenger.com.au/cruise-and-maritime-voyages-first-major-line-to-go-into-administration/

Just a note that Agoda has been great with my booking for mid August. I had checked with the hotel and they were happy to move my booking. Contacted Agoda by email, provided alternative dates in April 2021 and they have transferred by booking with no additional charge (would be about $100...

With my Scotland workshop/tour cancelled in early March, I went ahead and cancelled my Oman J flights to Manchester and return on 7 March. This was a refundable ticket (less a processing charge of $145). On 11 March Oman acknowledged my cancellation, the amount they would refund and asked me...

According to the Guardian, Boris Johnston has been diagnosed with COVID-19

Just looking for group wisdom. I booked accommodation through lastminute.com.au in January 2019 for accommodation in Metz this week. Due to the incompetence of the offsite hotel manager (no response to my phone calls and emails for over 18 hours when after I checked in and discovered no sheets...

I’ve got a three day stopover in Hong Kong booked on my way back from France. I arrive in Hong Kong Thursday 15 August mid afternoon and departing Sunday 18 August early evening - non refundable hotel is booked on Hong Kong Island. I have enough points to redeem an earlier flight (maybe Friday...

Hoping for some of your experiences - I cancelled a redemption flight on Friday 13 January. I am now awaiting the return of the points to my KrisFlyer account so I can book something else. Any ideas how long it will take for the points to hit my account? It isn't urgent as I have heaps of...

I have a problem in that my Velocity Rewards Account is held in my first name (Nicola which I don't use) and my Flybuys account is held in my middle name (Kim which I use). I may also have used the first of the month as my birthday on my Flybuys account (but cannot see this anywhere). There...

My older sister has finally decided she wants to fly to South Africa to meet her younger half brothers and sisters. She's asked me to come along too. I've done some initial research and it look like the routes are either via Perth or via SE Asia. I have about 135,000 points with Velocity...

..otherwise I wouldn't be sittting the in the One World lounge in LAX waiting for my flight back to Melbourne (via Brisbane). I would not have thought I could afford it. Please note my feet are not on the seat opposite, although my shoes are off. I will post a trip report in the next week or so,

I have a four week trip booked to the US starting mid-August. The first 10 days is taken up with pre-arranged group class in Portland Oregon, then I'm off to Craig, Alaska to visit a friend for about a week. This leaves me with about four days at the end of the trip, I be heading back south on...

My 83 year old mother who lives in Auckland has fallen and fractured her hip and may have had a stroke either immediately before the fall or during the period before my brother went around to do his routine (every second day) "welfare" check. She was admitted to hospital last night and my...

In early November I booked then cancelled a flight to San Francisco. Got the email from Zuji confirming there would be a refund of around $750 but it could take up to 18 weeks to receive the refund. 18 weeks was up today and still no sign of the money. Rang the carrier who advised that I...

After twice being approved and paying an additional premium for coverage (once 2 years after breast cancer treatment and again last year 4 years after diagnosis) I can no longer purchase cover for pre existing medical. If I had bought travel insurance when I booked my tickets 6 weeks ago I...

Looking to be "guested" (is that the right terminology?) Arrive in Auckland from Melbourne on NZ014 at 5:15 pm, depart Auckland to LAX on NZ002 at 10:45 pm. Thanks. Nicky

I am off to spend Christmas with family in Auckland. I arrive in Auckland early afternoon on 17/12 and fly to Dunedin early evening for a few days with friends. Returning from Dunedin on 23/12, to then spend the festive season in Auckland. I intend to take 2 suitcases to Auckland from Oz, one...