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Just send them a message using securemail, it's worked for me each of the 3 times I've had and closed this card.

I had a similar experience to this earlier in the year. I was very impressed by the service in that lounge!

Cancelled card citing the change in conditions and better value elsewhere, wasn't offered any incentive to stay so the whole call took under 5 minutes.

No luck thus far unfortunately. I tried calling and was stuck in a loop - guess the IVR was broken. Tried again later and the same issue persisted. By the time I got a facebook account setup and sent a message I was informed in less than an hour that the nominated team only works business...

Ok, thanks for the advice, being a Friday afternoon I'm expecting a longer than usual wait but looks like I'm resigned to calling yet again. I don't have twitter or facebook accounts so unfortunately not a convenient option... Do they only respond faster if you actually whinge publicly on...

Hi all, Having some frustration with a retrospective claim for original routing credits following a significantly disrupted journey involving a cancelled QF international flight and re-routing on another (budget) carrier. After multiple phone calls and half a dozen emails to customer care over...

Re: ANZ QFF Black 75,000 bonus with no annual fee 1st year -only $2500 spend 1st 3 mo I wasn't charged a fee in the month before I closed it

Re: ANZ QFF Black 75,000 bonus with no annual fee 1st year -only $2500 spend 1st 3 mo Just spend 2mins signing up for a free debit card online first, then apply for the FF card immediately after. I never activated the debit card.

Not sure if you've seen my previous posts but it's simple enough to avoid ever using their phone system by using the secure messaging within their online banking portal

Agree that Citibank are woeful. I avoid calling them though, if they're reluctant to do something via the internet banking messaging (e.g. add QF details or confirm eligibility) I just insist that I don't have time to wait on hold on the phone and they relent. Haven't spoken to anyone since...

Re: ANZ QFF Black 75,000 bonus with no annual fee 1st year -only $2500 spend 1st 3 mo When you do switch, it's simple enough to cancel via online messaging.

I booked a few flights in the hours leading up to midnight however I've noticed that one of them was ticketed on May 5. I can't see anything in the T&C about 'ticketed' date, only when the 'flight booking' was made. Is it safe to assume that these flights booked on May 4 but ticketed...

Re: ANZ QFF Black 75,000 bonus with no annual fee 1st year -only $2500 spend 1st 3 mo You're not alone. ANZ customer service is atrocious in my experience. I know of multiple people who've had similar problems, including the issue of cards for an account different to that which they signed up...

I've never had a request to scan my card at domestic BNE, SYD or MEL J lounges but almost every single time at CBR. On one occasion they even had me (and others) wait a minute or so each while they printed paper BPs? Didn't appear to be any problem with the at-gate card scanners so I'm not...

Your chances aren't good IMO. Your parents can call CBA rewards to ask to have the points transferred to QFF however several years ago they switched to a system where you must opt-in to a frequent flyer program (for $10 per annum). If this opt-in isn't done at or close to the time that the...

I have had a few macquarie cards and can tell you the customer experience is between frustrating and awful. JQ knocked me back a couple of times, probably as I had a sound financial position and they're predatory lenders.... Overall, for under in $200 annual fees over the past 5 years I've...

Wear designer leather slip-on sandals?

Have flown Vueling between MAD-GRX and BCN-GRX multiple times, on IB flight number sold through IB, QF and BA. On each occasion no points awarded and lounge access was available as OWS or OWE.

I don't think CBA care about existing accounts, or at least they didn't up until September. Already held other credit cards with CBA when I took this offer up first time around as well as a few months ago. No issues with the first promotion. This time around the points are yet to post after 4...

That's not uncommon, most of my messages have taken between 1-2 days to respond. Either way I'd be happy to wait a few days to save dealing with their callcentre.