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I think it pays to look further into why there is this declining level of service. The Flight Attendants are like this for a reason. From credible sources, there is a very big problem at VA particularly with the Flight Attendants regarding morale. It is apparently at an all time low, almost...

Hi all, Is it just me, or does anyone else here think it's time VA refreshed those pre-recorded announcements/safety demo they've been playing now for the last couple of years? I now find the females voice extremely irritating and very fake and forced, and I cringe every time it comes on. Not...

While it would be nice to receive special recognition, I wonder how much of a reality this would be when there are 15-20 Platinums on any one flight - it happens. The crew struggle to get the crazy service done on the short flights, let alone have time to individually welcome and speak to every...

Announced this morning the introduction of Full Service on all flights over 2:45hours from April. This will still mean the majority of the flights will still retain the retail service?? Surely this must be going to be changed soon and one consistent product offering introduced across the...

Imagine what they could achieve with a little bit of tweaking and listening to the Customer. Listen to their staff as well for that matter!

The Crew themselves arent solely to blame for a decline in service. They are all beyond exhausted, and have been working with ridiculous service standards and offerings for far too long that they are now showing signs of the 'beyond caring' attitude. I have numerous friends who are VA crew and...

Maybe this will free up gates for Tiger to use on that pier at T2, and clear the way for VA to have their dedicated pier, without Tiger taking up gates over there.

It would appear from posts on other threads that QF have downgraded the domestic dinner offering, with the full tray offering being substituted for the below picture. So now would be the perfect opportunity for VA to pounce and further enhance their inflight product! Hope VA are keeping up...

Re: Virgin Australia Business Class Catering - Service, Meal times, Menus I find it hard to believe that any crew member would simply just serve row 2. Wait for them to finish. Clear away, and then wait for half way through the flight to then 'decide' to serve the 'children' in row 1. Assuming...

You will however, receive a pre-meal drink and nuts on any flight longer than 3 hours. I like the sound of this. They should look at implementing this as a standard procedure. Maybe not on the armrests, but definately in the seat pocket? Would reduce the time inflight for the FA's to offer and...

65 minutes in the air, includes climb and descent, which crew obviously cannot serve. I have a feeling working VA's Business is a little more difficult than over at QF. Just a guess. But looking at the difference in galley size between the 737s, VA have hardly any space to move, QF seem to have...

I think what pays to note here as well, is the ongoing observation of crew disappearing behind curtains, as soon as they have done the minimum required service. A LCC crew mindset. VA Flight Attendants are still on an agreement that was established back in the Virgin Blue days, when it was an...

I think this is the best TV commercial they've done to date. The music especially gives it a 'classic' airline feel, with the chic modern images of the aircraft and crew etc. Interesting points though about the seatback screens, also pillows on all the Economy seats...kind of sets a high...

Ive heard that VA have just launched a 'refreshed' Economy menu today, which does not include Banana Bread. Anyone know what else is new/different?

Great move! However, it creates more of that product inconsistancy. Surely we can llook forward to VA continuing to roll out this full service inflight experience across their network to ensure a seamless experience? Creating a 'CityFlyer' type branded network with such a product would be a way...

Extended version Extended interview with John Borghetti - Inside Business - ABC

I cant seem to find the longer version of the interview anywhere?

Re: The totally off-topic thread Does anyone else think that champagne would be a better option for their 'welcome drink' as opposed to the 'Mocktail'? on 737 services. Mocktail just appears to cheapen the whole experience on the 737, while the 330 and 777 services are offered champagne. I know...

I think the cabin supervisor on that flight might need to be told to read their service manuals and taught about the value of protecting the integrity of the business product. J product, belongs in J cabin. I'd be annoyed if I'd booked J, and I had noticed the F/A running meals drinks etc to Y...

Does this sweeten the deal to jump to VA? From: http://www.australianfrequentflyer.com.au/community/virgin-australia-velocity/new-a330-angled-flat-business-38858.html Virgin Australia goes fancy - YouTube