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Unrelated to seat poaching, but highly related to inappropriate times to take a phone call... I was once at a wedding where one of the bridesmaids answered her phone (it was on loud) during the exchanging of the rings. It was in a church. She walked over to the edge of the altar, leaned...

My take on this is that CR+ is not separate inventory to paid fares. I'd hazard a guess that there's some backend match happening so that there might be six seats available for the cheapest CR+ fare bucket and six seats available for the cheapest paid fare bucket, but only six seats available...

As if it's never been about this?!? Loyalty programs exist to extract an ever increasing amount of money from consumers who place an intrinsic value their brand. That is their sole purpose.

I had an interesting experience several years ago. I was flying long haul Y. I had booked myself an exit row seat. Boarded reasonably late in the process only to find another pax in my seat. The obligatory "sorry, I think you're in my seat" comment. He pulled out his BP that shows him in...

Strawman. There's plenty of alternatives for those of us with this much net worth that don't involve relying on the pension. But... Just to note that once your super balance exceeds roughly $3.1m to $3.3m (the number varies slightly given different tax treatments of assets within super), that...

My first time into HYD. First time in India. Was following on Google Maps to make sure my driver went the right way. Came to the exit ramp we wanted. Drives straight past. Only to then reverse up the on ramp. His reason? There was a toll booth at the exit ramp, which he could avoid by...

Have worked extensively in loyalty. Every program I’ve ever worked with has a segment of highly engaged but unprofitable customers (in rare cases, nominally profitable but insufficient to warrant an acceptable ROI). Some of my team have come from QFF and tell me that it’s the same over there...

I don’t misunderstand you at all. QFF loses money off people like you (and me) who analyse the cost per point redemption value and maximise redemption value whilst minimising costs. They make money off customers who blindly transact and don’t think about the optimal use of points. Despite...

Around 76% now. Pretty much every investor presentation in the past few years has that dropping to low 50s over the next five years. Growth in redemptions, which let’s face it, are pretty much at the discretion of Qantas, are coming from many, many sources. But not redeemed flights.

I completely disagree. There are plenty of people that choose to redeem for $10 off at Woolworths. This may be perceived to be poor value to you, but it demonstrates to Woolies and their loyalty partners (including QFF) that there is absolutely a market there for these 'lower value'...

I disagree. I think there's plenty of people that care about your money... and how they can make it their money. Long term substantial outperformance is possible. But generally only very rarely. But if a business could generate significant outperformance, they'd be exploiting it themselves...

Okay. Neither of those came up in my paid search results in google. The Commbank one draws an immediate link to flights, but the ANZ one doesn't. The sell is attached to the points. It's several scrolls down the page before redemptions make an appearance. Ditto with the nab one...

Except it's not. I just googled 'credit card points offers'. I clicked through the first 30 links. The marketing is all about the points you receive. Not a single one mentioned redemption in any way.

I'm still not understanding the problem. QFF are a third-party retailer here. Businesses can, and do, choose to have different pricing structures for people buying direct to those buying via third parties. Third-party retailers also can have the option to add their own margin. Whether the...

Many moons ago we went to the US with the kids who were then six and four. We told them that they could 'earn' two dollars US each day they were good and they could spend their money on something they liked. If they had money left over, we'd convert whatever was left back to AUD when they got...

I genuinely don't understand the point of this post. QF are a price taker, not a price maker here. AA and BA are fully entitled to charge whatever they please and you are fully entitled to buy or not buy from them when converted to your local currency, either AUD or QFF Points (which may or...

Reminds me of the time my brother told me he wasn’t going to fill up his car until petrol dropped back below 40c a litre.

This is incredibly unrealistic. A lot of genuine paid J or F pax wouldn’t be booking travel 30 days out. Some barely 30 hours out. The idea that QF should be cannibalising its share of the highest value revenue pax in order to make more CR seats available is laughable.

QF have an international reward flight issue that's only getting worse. QFF is a net purchaser of partner awards - by a long way. Far more QFFers want to use partner awards than FFers of partner airlines want to use QF award capacity. But partner airlines, some far more than others, are...

Isn't that entirely the point of a loyalty program? The profit made by QFF is generated by convincing average punters to pay over the odds, in a variety of ways, for things that can, on average, be acquired cheaper through other methods. EDITED TO ADD: Yesterday's presentation basically said...