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Well, there's some creative customer service for you: when you've done your own work/research to find out how much we owe you, then we might let you fly with us again?

Likewise re prompt fb transfers and, yes, have also received that Velocity email (similarly unsure which promo). Am now keen to see exactly how many bonus points will mysteriously appear sometime during the next 10 days. Planning to post here again when outcome known ... will be interested to...

Loved your reporting, Clipped Wings ... and am already looking forward to your next trip!!!

And this quote didn't exactly ring true either: "Gaining loyalty has always been the result of consistently meeting and exceeding someone’s expectations. You can’t do that without putting the customer first." How on earth does Woolworths think it's going to gain customer loyalty by...

Re: Virgin to remove fuel surcharges Good on VA for being first with this ... so will any airline now remove (or significantly reduce) the currently obscene credit card surcharges imposed at ticket purchase? (Is it likely we'll see pigs winging their way through our sunny skies?)

Many thanks for your thoughts, codash1099 and drron. ... is it just me, or is it getting more difficult to read the so-called 'plain English' PDS docs of different insurance companies? When there are three or four of those lengthy docs to peruse, strikes me it's a bit like comparing apples with...

Just wondering if there are any tips for pax aged 65+/70+ when buying travel insurance (domestic/international)? Would appreciate experienced AFFers advice/guidance on this ... no urgency, just a general forward planning query for the new year :).

Took just under 3 weeks after hotel check-in for points to be processed through my Velocity account on most recent trip (last month), if that's any help.