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With a review date of 28 Feb 2023 I have also been downgraded to Gold and a 20 March VA flight ZQN-MEL was only awarded gold points instead of platinum. With post-pandemic reduced domestic and international routes & timetable it has been difficult to maintain status, and my view is that VA2...

Does anyone know if SQ Melbourne check in counters (business) stay open throughout the evening e.g. from 6pm to 10pm. My wife and I are on the 1:05am flight (business) and thinking we might get to the airport about 5 hours before departure. From memory the early evening flight check in closes...

Correct. However, this is just another glitch with the VA website. I also encountered an issue when trying to complete the booking, receiving a message that the fare had changed and I had to call the contact centre. In the end I transferred my points to SQ and booked with them - a...

I'm in the process of booking business rewards tickets MEL-HND-MEL on the Virgin Australia website using my Velocity points. When the ticket conditions display a x shows no lounge access. Surely this cannot be correct? Can someone at Virgin Australia please clarify, and more importantly, if...

In the hope that Virgin Australia / Velocity staff are monitoring postings and more importantly taking the feedback on board and addressing the issues, I'm adding my complaint of a similar issue with seat allocation on codeshare flights. My wife and I do a lot of Y class international flights...

In the hope that Virgin Australia / Velocity staff are not only monitoring postings but also taking heed of the feedback,especially from their Platinum guests. Having submitted a retro claim I have been waiting 4 weeks for SIN-FCO status credits and points for myself and my wife. All sectors...

Has anyone had success in using their Platinum complimentary upgrades to Business with a non-Flexi fare? My company always buys Saver fares. As I travel to / from Perth each week using the upgrades would be nice. I would even be prepared to use 2 upgrades to move from Saver to Business.

If QF was really serious about fighting back in the domestic battle with DJ you would think a smart tactic would be to also offer to status match DJ & VA FFs. What do others think?