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I’m travelling for work, due to fly home tomorrow, and have come down with a cold. Negative for COVID, so I am wrestling with my conscience. If I tick, “yes, I have respiratory symptoms” when I check in, what happens? Do they verify that I’m COVID negative, ask me to wear a mask and let me on...

Townsville QC has declined further. They went from couches to plastic bucket chairs some time ago — presumably so they could fit more in, and now they have resorted to wooden school chairs. And the music still at party volume. Unless you’re after a glass of wine or a snack, you’re almost better...

Is there a corporate policy regarding music and the volume of music in Qantas lounges? I ask because although in most lounges the music is set to a pleasant, low background level, in recent months the Townsville lounge has had the volume pumped up much louder. It’s not so loud that you can’t...

I have a flex (K) fare flight coming up in three weeks and I need to make a change to the date of travel. I booked it in mid August. This will be the first and only time I have changed it, but Qantas changed the originally booked itinerary for reasons of their own back in September (same dates...

My membership renewal date was 31 May, and I had racked up 960 status points over the last year before ceasing travel in mid March -- well over the 600 required to retain gold. However, I have just received with my new Qantas gold card a letter that says "We've reviewed your flight activity this...

My husband and I have a home in Queensland and a home in the ACT. Both homes are jointly owned and both of our names are on the rates notices for both. I usually travel between these two addresses regularly, spending the majority of my time in Queensland, while my husband stays in Canberra most...

I am travelling to China tomorrow, with Cathay Pacific (Brisbane to Hong Kong) and Cathay Dragon (Hong Kong to Qingdao). A colleague tells me that last time she took this trip, those with checked-in luggage needed to go out and back through security in Hong Kong, which took hours. Is this...

It’s no surprise that Westpac has cancelled the Amex associated with its legacy Earth Platinum Plus product. I’ve just received a letter notifying me about this today, and offering a free “upgrade” to Altitude Black (i.e. the new Altitude Black will be at the same $250 annual fee as I’ve been...

Hi everyone, I am considering accepting a job I've been offered in Brisbane. I live with my spouse in Canberra and he will be staying in Canberra, so there is going to be a lot of travel involved, plus the expense of a second household. At best, I may be able to negotiate a $25K or $30K pay...

At the end of May 2015, I dropped down from Gold to Silver. I was not comped Gold: my frequent flyer login page showed Silver and my frequent flyer emails all had the silver banner. Yet my boarding passes kept coming out marked "Gold"! :confused: This continued for almost a full year :D. I kept...

I will be having surgery on my foot later this month, and will have to travel from Canberra to Brisbane for a meeting a couple of weeks after that. I should be (just) off crutches by then, but still in a surgical boot. My surgeon isn't particularly happy with me flying for longer than an hour so...

My husband and I have a long service leave "trip of a lifetime" coming up (20 May-15 July) and I thought I'd draw upon all your expertise to get some advice. We're both Qantas Club members (and I'm SG at least until the end of May), but the price difference between a One World air fare and the...

I'm planning an around-the-world trip, so I decided to compare the travel insurance offered with my two credit cards: The American Express Ultimate Qantas (AUQ) card and the Westpac Earth Platinum Plus (EPP). The direct-from-Amex card comes out of the comparison looking totally inadequate. I...

Hi all, I like to write good old-fashioned picture postcards when I am away, but I'm usually too lazy to hunt down stamps and they go unsent. The postcard apps available for my iPad and iPhone seem a good idea, but I'm having trouble finding a good one. Ideally, I want one that: 1) Posts cards...

I'll be flying to the UK soon, on a work-related trip, and could use some advice. I'm scheduled to arrive in Heathrow on QF1 at 8:20am on the Sunday. I'm currently scheduled to meet colleagues in Plymouth on the Monday morning, but I have some flexibility and can push that back to Tuesday if I...

I will be off on an around the world trip (for work purposes, but unfortunately, flying economy all the way) in mid May. The first leg of the trip will tip me over the SC balance required to retain Qantas SG. My current Qantas gold FF card is due to expire at the end of May and I will be doing...

Ahead of a trip to NZ to visit a gravely ill relative, I decided recently to splash out an purchase a Virgin Lounge membership. The first-listed benefit of lounge membership on the web-page is reciprocal access to Air NZ lounges on code-share trans-Tasman flights, so I knew it would be...

I have just had to make a change to a flight. I was on a D class ticket (whole of government flexible economy, with lounge access: used to be a Defence fare), which I thought gave me the flexibility to make last-minute changes. Unfortunately, not. To switch my flight from tomorrow to today, I...

Does anyone know the calorie content of a typical Qantas inflight meal?

I've used the concierge service associated with Westpac Earth Platinum a few times in the past, for things like booking hotels and finding and getting quotes for new appliances. Yesterday, for the first time, I tried using them to book some theatre tickets. Normally, I'd just book myself, but it...